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ITS Logistics · 10 hours ago

Damages Coordinator - West Center

Reno, Nevada, United States

Full-time

Onsite

Entry Level

1+ years exp

ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. The Damages Coordinator role is responsible for coordinating efforts related to damages on ITS assets, managing the damages process, and collaborating with various teams to ensure efficient collection of funds.

LogisticsRetail

Responsibilities

Triage repair requests and route to the appropriate damages pipeline accordingly

Enter and maintain asset damage details into the Asset Management System

Collect all pertinent information about the damage from multiple parties including all applicable details, i.e. pre/post trip inspections, photos, carrier documentation, customer requirements, etc

Collaborate with the Legal team to ensure maximum collection of funds for an ITS asset damage for damage

Responsible for managing damages in each stage of the lifecycle from initiation through collection of funds

Coordinate communication between brokerage teams and the legal team to collect funds as quickly as possible

Create and maintain routine reporting to measure results and effectiveness of the damages process

Key Performance Metric is to increase funds collected from third parties as a result of a damage, i.e. carrier, customer, vendor, etc. and to decrease cycle time of receiving funds

Manage the damages aging process to the highest levels of efficiency