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YourCNB · 1 day ago

CSR Supervisor

Columbus, MS

Full-time

Onsite

Entry, Mid Level

1+ years exp

YourCNB is a bank that is focused on providing exceptional customer service. The Customer Service Representative Supervisor plays a vital role in the branch’s success by managing a team, processing transactions, and ensuring strong customer relationships.

BankingFinancial ServicesMobile

Responsibilities

Accurately processes transactions including deposits, night drop deposits, withdrawals, transfers, loan payments, official checks, money orders and credit card advances. Other duties include maintaining the branch cash limit, performing branch audits and preparing branch reports

Adheres to the bank’s Vision, Core Competencies and Moments of Truth while listening for referral opportunities and referring customers to the appropriate areas of the bank while coaching their team to do the same

Safeguards the bank’s assets by efficiently operating a cash drawer and maintaining the vault while following the bank’s policies and procedures and adhering to the Bank Operations Manual

Manages, develops and supports their team on efficient operations and sales and service standards

Manages and trains the team to ensure each team member’s skill development and career growth opportunities are achieved. Responsible for interviewing, coaching, and evaluating CSRs and reviewing CSR timecards