CMI Media Group · 1 day ago
Team Lead, Workplace Experience
Philadelphia, PA
Full-time
Onsite
Mid, Senior Level
$50K/yr - $90K/yr
5+ years expCMI Media Group is a leading agency in healthcare marketing and media, dedicated to enhancing patient outcomes through innovative strategies. The Team Lead, Workplace Experience will elevate employee experience and manage facility operations, ensuring a collaborative and efficient workplace environment.
Health Care
Hiring Manager
Elyssa Kaufman
Responsibilities
Oversee and manage building access protocols, maintaining accurate tracking systems for keys and access cards
Serve as the primary liaison with property management, ensuring efficient building maintenance and timely resolution of facility‑related issues
Manage day‑to‑day building operations, proactively identifying and addressing maintenance needs
Respond to employee inquiries and workplace‑service requests, delivering a high‑quality, customer‑focused experience
Supervise, mentor, and performance‑manage Workplace Associates and other team members for sustained periods, fostering a high‑performing, collaborative environment
Conduct evaluations for specialists and team members, providing constructive feedback and development plans
Collaborate cross‑functionally with other operations departments to ensure timely and accurate completion of tasks and projects
Promote a culture of service excellence, continuous improvement, and a positive, inclusive, and equitable workplace
Strategically manage vendor relationships and operational budgets to ensure efficiency and cost‑effectiveness
Translate operational vision into actionable plans, anticipate challenges, and proactively identify opportunities for improvement
Use data analysis to identify trends and inform decision‑making, continuously optimizing workplace operations
Oversee planning, prioritization, and management of multiple projects simultaneously, ensuring timely and successful delivery
Qualification
Required
Bachelor's degree in Facilities Management, Business Administration, or a related field OR significant equivalent experience in commercial real estate or property management
5+ years of progressive experience in workplace operations, commercial real estate, and/or property management, including at least 1 year in a direct supervisory role
Experience supervising Office Managers or administrative staff handling day‑to‑day office operations is highly valued
Proven experience managing vendor relationships, operational budgets, and a working understanding of lease negotiations
Proficiency in MS Office Suite (Outlook, Teams, Word, Excel, PowerPoint) and Smartsheet
A demonstrated self‑starter with the ability to work autonomously, identify needs, and drive initiatives with minimal oversight
Strong organizational skills with the ability to prioritize and manage multiple deliverables effectively
Exceptional negotiation skills to secure favorable vendor and partner terms
Demonstrated strategic thinking with the ability to translate vision into actionable plans and anticipate future needs
Strong leadership capabilities—able to inspire teams, build consensus, and navigate complex situations with diplomacy and tact
Excellent written and verbal communication skills, adaptable to diverse audiences
Comfort working with data, identifying trends, and using insights to guide operational decisions
Strong analytical and problem‑solving abilities to resolve complex operational challenges
A genuine passion for creating exceptional workplace experiences and fostering a positive employee environment
Understanding of confidential information and sensitivities
Preferred
Experience in commercial real estate or the hospitality industry is a significant asset
Working knowledge of marketing/advertising agency operations, business systems, and project management processes is a plus
Benefits
Competitive salaries
Robust health and wellness programs
Generous PTO
401(k) matching
And more.
Company
CMI Media Group
CMI Media Group, a WPP company, is a full-service media agency focused solely on health, wellness, and pharmaceutical marketing.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dr. Susan Dorfman
Global CEO
Oleg Korenfeld
Chief Technology Officer
Recent News
Startbase
2025-09-19
Company data provided by crunchbase