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Lisinski Law Firm · 1 day ago

Intake Office Coordinator

Dallas, TX

Contract

Onsite

Entry Level

$19/hr - $20/hr

1+ years exp

Lisinski Law Firm is dedicated to providing immigration solutions and ensuring clients can stay with their families in the United States. The Intake Office Coordinator will support the intake process by assisting clients, coordinating communication, and managing client inquiries to ensure a positive experience.

ConsultingLaw EnforcementLegal

Responsibilities

Greet and assist clients upon arrival

Conduct initial assessments and gather necessary information to assist clients

Verify client documentation by collecting ID or other necessary information

Take client fingerprints following the intake appointment

Submit fingerprints to FBI

Scan/upload fingerprints and authorization forms into the case management system in a timely manner

Scan client documents into case management system as necessary

Prepare intake folders to be used by Intake Specialists

Prepare and mail Welcome Kits to clients

Scan contracts into case management system following signatures

Answer and direct incoming calls to the appropriate department or team member

Confirm upcoming appointments for clients and reschedule as needed

Ensure client welcoming area is clean, organized, and replenished with appropriate snacks

Collect client payments and ensure all money handling safety procedures are followed

Responsible for ensuring customer satisfaction based on the key performance indicators (KPI’s) established by leadership

Complete inventory of office supplies, as needed

Qualification

Bilingual EnglishBilingual SpanishCustomer service experienceMicrosoft Office SuiteMultitaskInterpersonal skillsOrganizational skillsAttention to detailWork independently