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LAZ Parking · 1 day ago

Hotel Valet Manager

Nashville, TN

Full-time

Onsite

Mid Level

$70K/yr - $80K/yr

3+ years exp

LAZ Parking is one of the largest and fastest growing parking companies in the country, dedicated to creating opportunities for employees and value for clients. The Hotel Valet Manager supports Regional Management with complete oversight of the financial, operational, safety and service-related success at their hotel, while managing and directing the activities of the hospitality team.

CommercialCustomer ServiceEventsParkingResidential

No H1B

Responsibilities

Responsible for the financial, operational, safety, and service success at their hotel(s)

Managing, planning, scheduling, training, and directing the activities of Assistant Hospitality Managers, Supervisors, Shift Leads and frontline staff

Ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients

Additional duties as assigned

Attend daily stand up meetings and resume meetings scheduled by client either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads

Ensure LAZ internal stand up meetings (Pre-Shifts) are held each shift either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads

Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline

Identify high potential employees to support the organization’s continued growth, both within your region and outside

Actively participate in the recruiting and onboarding process for prospective employees

Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees

Address any and all safety concerns promptly

Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics

Responsible for cultivating client relationships and business retention

Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned hotel(s)

Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients

Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting

Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol

Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance

Responsible for ensuring LHIST data is entered daily and accurately

Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses

Daily, weekly, monthly, and annual financial and operational reports as required

Preparation of budgets/monthly reviews of profit/loss for their assigned hotel(s)

Monitor, review, and analyze the market rate structures

Qualification

Valet ManagementFinancial ManagementCustomer ServiceHospitality ExperienceMicrosoft OfficeTeam BuildingConflict ResolutionEffective CommunicationProblem Solving