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eRichards Consulting · 1 day ago

Business Implementation Manager

Boston, MA

Contract

Hybrid

Senior Level

7+ years exp

eRichards Consulting is seeking a Business Implementation Manager for an 11-month contract in Boston, MA. The role involves supporting the Underwriting organization with system implementations and modernization efforts, ensuring successful project execution and stakeholder communication.

ConsultingE-CommerceInformation TechnologyStaffing Agency

Hiring Manager

Doreen Gebbia

Responsibilities

Drive transforming Processes and implementing Technology to execute on supporting our customer and employee experiences

Lead and manage multiple projects related to core systems and operations, from initiation through completion, ensuring they are delivered on time, within scope, and within budget

Single point of contact for stakeholders during the implementation process

Coordinate with stakeholders to organize and plan successful implementation strategies and timelines

Offer a consultative approach while demonstrating a solid knowledge of how products rollouts and how the various workstreams impact each other

Deliver exceptional and timely customer service when addressing implementation questions and issues

Display an understanding of interdependencies/relationships with other internal partners and build cohesive partnerships with internal stakeholders

Identify project risks and develop mitigation strategies to ensure successful outcomes

Experience implementing data vendors and sources

Monitor/report project progress, providing updates to senior management and stakeholders

Facilitate communication/coordination among departments to ensure project execution

Familiarity with code deployments

Strong documentation skills for requirements, implementation planning, status updates, management reporting and remediation options

Assist with testing end-to-end connectivity and useability of implemented deployments

Be fully committed to the organization's values of practicing positivity, being proactive & progressive, cultivating collaboration, growing & guiding, and being adaptable & resourceful

Qualification

Program implementation managementUnderwriting systems experienceAPI implementationsProject risk managementLife system terminologyCustomer service skillsDocumentation skillsCommunication skills

Required

7+ years of experience in program implementation management, with a focus on operations and core systems in a financial institution

Strong understanding of underwriting systems and the associated processes

Familiarity with Life system terminology and acronyms

Must be able to work in a dynamic, matrixed organization, bringing together the perspectives of many and the End-to-End requirements across the customer experience for successful operations implementation