CMK Resources, Inc. · 2 weeks ago
Service Account Manager - Customer Success
United States
Contract
Remote
Senior Level
5+ years expCMK Resources, Inc. is looking for a Service Account Manager to support a leading global storage company, driving exceptional customer experiences across enterprise accounts. This role requires strong cross-functional leadership, technical expertise, and a proactive approach to ensuring customer success.
ConsultingRecruitingStaffing Agency
Responsibilities
Lead and orchestrate internal teams across engineering, product management, and legal to deliver a seamless customer experience
Collaborate with other Service Account Managers to ensure consistent, high-quality delivery of business-critical services across multiple geographies
Create and deliver internal content to promote knowledge sharing, best practices, and ongoing team education
Act as a strong customer advocate—capturing requirements, driving prioritization with product management and engineering, and keeping customers informed on implementation progress
Proactively leverage deep understanding of products, services, and customer environments to identify risks and propose solutions
Recommend strategies to improve adoption, resolve product concerns, and strengthen long-term customer relationships
Qualification
Required
Bachelor's degree (or equivalent work experience required)
5+ years of experience in customer success, professional services, or related roles
Must be proficient in both Arabic and English (spoken and written)
Advanced escalation, stakeholder, and project management expertise
Strong influence, persuasion, and conflict resolution abilities
Excellent communication, presentation, and business writing skills
Deep technical understanding of enterprise IT environments and storage products
Strong analytical, organizational, and relationship management skills
Preferred
ITIL certification strongly recommended
PMI or Six Sigma a plus
Company
CMK Resources, Inc.
CMK Resources is an information technology services company that is focused on providing storage and data management related professional services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jennifer Lieto
President & CEO
Company data provided by crunchbase