ACE Hardware · 1 day ago
Carolina Custom Air - HVAC Service Manager
SC - Charleston
Full-time
Onsite
Senior Level, Lead/Staff
$90K/yr - $110K/yr
10+ years expAce Hardware Home Services is a trusted provider of home preservation services, now including Carolina Custom Air. The HVAC Service Manager will lead a service team to ensure effective field service and maintenance activities, enhancing the customer experience through technical expertise and training.
Retail
Responsibilities
Hire, LEAD, discipline, and terminate technicians
Support the service and maintenance teams as a technical resource
Provide onsite field support for advanced level troubleshooting
Enhance the customer experience by reducing misdiagnosis and service warranties
Serve as a technical expert and resource for field operation
Facilitate the technical development of CCA team members through creation and delivery of a technical training curriculum
Create a sustainable and agile field development model that provides clear technical development requirements for tier advancement
Support the field hiring process by providing oversight and input of candidate skillset and technical experience
Assist in the formal evaluation of CCA product offerings
Complete special projects and perform other job duties as assigned
Performance Reviews as necessary
Assist Customers
Other tasks as requested by the General Manager or Operations Manager
Qualification
Required
Bachelor's Degree or equivalent work experience
10+ years of residential field service experience
3+ years of service management experience
Training, certificate, or technology requirements
Teamwork – Create a work environment that supports cooperation and productivity
Interpersonal Skills – Able to effectively relate and adapt to different personality styles
Leading Others - Encourage and motivate staff to fulfill the company's vision and mission
Correcting Others – Address and redirect unproductive behavior in a non-confrontational manner
Results Oriented – Hold self and others accountable for measuring and achieving company objectives
Proactive Thinking – Anticipate problems before they occur and seek to eliminate their source
Optimism – Maintain a confident viewpoint that anticipates positive outcomes
Emotional Control – Maintain a rational and objective demeanor under stressful situations
Consistency – “Walks the talk” – demonstrates that they are also a product of the process
Physical dexterity in limbs and digits to operate hand and power-driven tools and equipment commonly used in the field
Physical ability to lift, carry, push, and/or pull up to 50 pounds on a regular basis, and occasionally up to 100 pounds
Ability to continually walk, stand, climb, stoop, bend, kneel, reach in all directions
Ability to maintain balance working off the ground using ladders, scaffolds, and/or mechanical lifts
Ability to climb stairs and ladders and work in high, precarious places
Ability to sit and/or stand for extended periods of time
Ability to work outside; exposed to heat and cold
Ability to see and read with or without vision aids
Ability to hear and speak to exchange information
Ability to perform maintenance duties and read blueprints, drawings, and specifications
Benefits
Incentive/Commission/Bonus opportunities (Based on role / grade level)
401(k) retirement savings plan with matching company contributions, eligible on your first day!
Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
Warehouse Merchandise Discount!
Paid time off & paid holidays (depending on role and month of hire)
Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
Company
ACE Hardware
Now in Afghanistan, Since 1924, Ace Hardware has been known as the place with the helpful hardware folks in thousands of neighborhoods across America, providing customers with a more personal kind of helpful.
51-200 employees
H1B Sponsorship
ACE Hardware has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (5)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Shak Hishmeh
Co-Owner/ Chief Operating Officer
Company data provided by crunchbase