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Enova International · 1 day ago

Senior Site Reliability Engineer - Incident Management/Resiliency (Hybrid)

Chicago, IL

Full-time

Hybrid

Mid, Senior Level

$94K/yr - $125K/yr

5+ years exp

Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered platform. In this role, you will enhance the resiliency of systems by focusing on incident response, reporting, and analysis processes, while driving cross-department efforts to deliver reliable and observable solutions.

ConsumerCreditFinanceFinancial Services

No H1B

Responsibilities

Lead production incidents as part of our PI PIC (or Incident Commander) rotation after completing training, ensuring clear communication and resolution

Capture and maintain detailed documentation of incidents, contributing factors, and learnings in formal incident reports

Deliver documentation that is clear, comprehensive, and accessible to different types of audiences in a timely manner within the established SLAs

Facilitate and document blameless post-incident reviews that promote learning and continuous improvement

Collect and analyze incident data in order to identify systemic issues, risks, and trends. Lead incident data reviews in front of a wide range of stakeholders, including technical and business leadership

Work on improvements to how we collect, analyze, and learn from system failures

Champion a culture of operational excellence and resilience across the organization

Collaborate with engineering, product, and operations teams to address vulnerabilities and build more resilient systems

Design and run failure simulations (e.g., mock incidents, disaster recovery exercises) to proactively identify weak points

Qualification

Incident ManagementData AnalysisSystems ThinkingSQLPostgreSQLKafkaCommunicationProblem-SolvingOrganizational SkillsLeadership

Required

5+ Experience in a technology or analyst role (e.g., Software Engineering, Systems, Operations, SRE, or Product)

A strong interest in how complex distributed systems operate—and how to make them more reliable

Analytical and problem-solving skills with a systems-thinking mindset

Strong communication skills, both verbal and written, with the ability to tailor messaging to technical and non-technical audiences

Experience querying and analyzing data (e.g., SQL, PostgreSQL, Kafka)

Comfort with ambiguity, and the ability to turn vague problems into actionable insights

Demonstrated maturity, sound judgment, and organizational awareness

Ability to coordinate the resolution of major incidents and reviews following Enova Incident Management Process

Ability to seamlessly shift between high-urgency incident response and structured project work, with strong organizational skills and the capacity to manage projects independently

Preferred

Experience leading resolution of major system outages or production incidents

Experience driving large-scale technical or process changes

Benefits

Health, dental, and vision insurance including mental health benefits

401(k) matching plus a roth option (U.S. Based employees only)

PTO & paid holidays off

Sabbatical program (for eligible roles)

Summer hours (for eligible roles)

Paid parental leave

DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)

Employee recognition and rewards program

Charitable matching and a paid volunteer day

Company

Enova International

Glassdoor3.9

Enova International (NYSE: ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks.

Founded in 2004

Chicago, Illinois, USA

1001-5000 employees