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bswift · 13 hours ago

Service Center Client Manager

United States

Full-time

Remote

Entry, Mid Level

$70K/yr - $90K/yr

2+ years exp

bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. The Service Center Client Manager (SCCM) will serve as a strategic partner for clients, ensuring their service expectations are exceeded while driving process improvements and collaborating with internal teams for enhanced service delivery.

Health CareInformation TechnologySoftware

Responsibilities

Serve as a strategic partner and advocate for your clients, ensuring their goals and service expectations are exceeded

Lead proactive client meetings, analyze root causes, and implement high-impact process improvements

Collaborate with internal teams to enhance training, tools, and resources that empower Service Center teams

Support sales and implementation efforts by showcasing Service Center value and ensuring flawless go-lives

Quickly resolve escalations, turning challenges into opportunities for stronger relationships

Use data and storytelling to highlight successes and drive continuous improvement

Qualification

Client managementProcess improvementBenefits administrationCustomer care experienceAnalytical skillsMulti-taskingCommunication skillsRelationship-buildingAdaptabilityInitiative

Required

Bachelor's degree or equivalent experience

2–5 years of client management, with proven results leading projects and teams

2–5 years in customer care, service center, or call center environments

Experience in process improvement and benefits administration

Outstanding communication, analytical, and relationship-building skills

Adaptability, initiative, and the ability to manage multiple priorities in a fast-paced setting

A passion for delivering results and making a difference for clients and colleagues

Benefits

Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.

Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.

Remote first, Office friendly environment! No time to commute? No problem!

Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.

Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.

Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.

Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.