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Presidio · 1 day ago

Intern (USA Remote)

United States

Internship

Remote

Intern

Presidio is a leading technology company at the forefront of digital transformation and AI. The Intern will provide operational support for customers’ IT environments, manage service tickets, respond to customer calls, and proactively address technical issues.

Cloud InfrastructureInformation ServicesInformation Technology

Responsibilities

Operational co-management of customers’ IT infrastructure and user environments

Queue management to ensure tickets are worked, updated, and resolved according to documented processes

Taking customer and end user calls via Managed Service’s phone queue

Work reactive and/or proactive tickets

Participate in problem management and seek opportunities for proactive services

Create and generate tickets when tasks and actions are identified. Escalate and/or complete work

React, investigate, and remediate warning alerts and data in customer environments

Effectively communicate information to responsible individuals at proper intervals: Business Alignment - all technical findings, analysis results, opportunities uncovered, and recommendations Managed Services Team - updates, knowledge share, of any kind Managing Consultant – daily: commendations from customers, escalations, customer satisfaction issues or challenges

Execute tasks assigned by Managing Consultant and/or Managers