Technical Support Associate jobs in United States
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Studio Designer · 1 day ago

Technical Support Associate

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$25/hr - $25/hr

Studio Designer powers the business side of interior design firms, providing tools for designers to manage their projects effectively. The Technical Support Associate will be responsible for delivering high-quality technical support, troubleshooting issues, and ensuring customers feel supported and confident in using the software.

AppsInterior DesignSoftware

Responsibilities

Own customer issues from first contact through resolution, ensuring nothing falls through the cracks
Provide high-quality technical support via email and chat, with a focus on clarity, accuracy, and empathy
Educate customers on how to effectively use different features and workflows across the Studio Designer and Mydoma platforms, helping them work more confidently and efficiently
Troubleshoot software, data, and workflow issues across Studio Designer and Mydoma
Ask thoughtful questions, investigate root causes, and provide accurate solutions
Identify patterns in customer feedback and proactively share insights with internal teams
Clearly document issues, resolutions, and learnings to improve future support outcomes
Stay deeply knowledgeable about our products, new features, and evolving best practices
Follow up with customers to confirm resolution and ensure they feel confident and supported
Create, maintain, and improve Knowledge Base articles and internal documentation to help customers and teammates find clear, accurate answers independently

Qualification

Technical support experienceTechnical aptitudeMicrosoft 365Customer support platformsPrioritizeCommunication skillsProblem-solving skills

Required

High school diploma or equivalent
Experience in technical support, customer support, or a related role (SaaS experience strongly preferred)
Strong technical aptitude and the ability to learn complex systems quickly
Excellent written and verbal communication skills, you can explain technical concepts to non-technical users with ease
A high sense of ownership and accountability for customer outcomes
Strong problem-solving skills and sound judgment when navigating ambiguity
Ability to prioritize effectively and manage multiple issues in a fast-paced environment
Experience with Microsoft 365

Preferred

Associate or bachelor's degree in a technical or related field
Experience with customer support platforms such as Zendesk, Salesforce, HubSpot, or Freshdesk
Comfort working remotely and collaborating via Slack, Zoom, and SharePoint
Availability to work in Pacific or Mountain Time zones
A demonstrated desire to improve processes—not just follow them

Benefits

Medical, Dental, and Vision insurance
Involuntary and Voluntary Life and AD&D insurance
Voluntary Long-term Disability
HSA with employer match
Voluntary Pet Insurance
Flexible paid time off, company-paid holidays, and parental leave
401(k) plan with employer match

Company

Studio Designer

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Studio Designer is an application for interior design professionals.
dateFounded in 1985
location
Los Angeles, California, USA
people-size51-200 employees
web-link
https://www.studiodesigner.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Serent Capital
2022-08-10Private Equity

Leadership Team

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Keith Granet
CEO
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Tyler Vieira
Chief Operating Officer
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Recent News

Designers Today
40 Under 40: Sarah Daniele
2025-10-14
EIN Presswire
Studio Designer Integrates Gusto Payroll for Seamless In-Platform Access and Automated Accounting Sync
2025-08-25
citybiz
Studio Designer Appoints Tyler Vieira as CEO and Keith Granet Continues as Chairman
2025-01-06
Company data provided by crunchbase