ALTEN ยท 3 weeks ago
End User Support Spec 1
Manassas, VA
Full-time
Onsite
Entry Level
1+ years expALTEN is a company that designs, builds, and flies advanced aircraft and enabling technologies. They are seeking an IT Support Specialist to ensure the smooth operation and security of their IT infrastructure, providing technical support and maintaining the systems for all employees.
Information Technology
No H1B
U.S. Citizen Only
Responsibilities
Demonstrates initiative and possesses strong time management skills
Efficiently manages ticket queues while providing support to onsite staff
Proficient in administrating and maintaining Windows Server 2016 and above
Possesses a high level of knowledge in supporting and managing desktop operating systems and applications
Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues
Capable of troubleshooting and triaging monitoring system alerts for system and networking environments
Basic virtualization administration skills, including rebooting virtual machines, resource allocation, and basic architecture knowledge
Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP
Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues
Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec)
Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell
Familiar with patch and vulnerability management
Experience with Microsoft AutoPilot
Intermediate knowledge of Backup Solutions
Proficient in troubleshooting common remote solutions such as RDP
Basic understanding of core network components
Maintains standards and documentation as products and technologies evolve
Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems
Qualification
Required
Demonstrates initiative and possesses strong time management skills
Efficiently manages ticket queues while providing support to onsite staff
Proficient in administrating and maintaining Windows Server 2016 and above
Possesses a high level of knowledge in supporting and managing desktop operating systems and applications
Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues
Capable of troubleshooting and triaging monitoring system alerts for system and networking environments
Basic virtualization administration skills, including rebooting virtual machines, resource allocation, and basic architecture knowledge
Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP
Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues
Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec)
Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell
Familiar with patch and vulnerability management
Experience with Microsoft AutoPilot
Intermediate knowledge of Backup Solutions
Proficient in troubleshooting common remote solutions such as RDP
Basic understanding of core network components
Maintains standards and documentation as products and technologies evolve
Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems
Education/experience typically acquired through advanced education (e.g. Bachelor) or an equivalent combination of education and experience (e.g. 4 years' related work experience)
Must be a US Person
Minimum 1 year in IT (helpdesk/service desk/MSP)
Preferred
Security+ (CompTIA Security+)
MS-900 / AZ-900
Previous experience in a fast-paced environment, such as an MSP, is a plus
Company
ALTEN
Alten is high-technology consulting and engineering group. The group's services are supplied to technical departments.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-04-01IPO
Leadership Team
Lesly Mouchnino
UX Designer
Recent News
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