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Cedar · 15 hours ago

Technical Account Manager

USA

Full-time

Hybrid

Entry, Mid Level

$123K/yr - $145K/yr

2+ years exp

Cedar is a healthcare technology company focused on making healthcare more affordable and accessible. The Technical Account Manager will manage post-launch initiatives for clients, ensuring the technical health of integrations and leading client conversations to drive product adoption.

BillingFinTechHealth CareMedicalPayments

Growth Opportunities

No H1B

Responsibilities

Manage the technical aspects of Cedar’s relationship with our strategic and mid-market clients

Externally, liaise with operational and technical client stakeholders to drive product adoption and improve integration health

Internally, serve as the voice of the customer to key organizations - engineering teams, account management and product managers

Provide technical governance and develop technical account plans

With leadership support, manage client integration health and mitigate risks. Proactively identify and triage issues, produce plans of action and solution proposals, and work cross-functionally with engineering counterparts for resolution or mitigation. To do so, you will need to groom tickets, stories, or requests

Partner with Client Managers to build client partnership: QBR planning, expansion strategy, and cross-selling or upselling initiatives

Qualification

Technical Account ManagementSolution ArchitectureProject ManagementSQLAPI IntegrationClient ManagementAnalytical CapabilitiesStakeholder InfluenceCommunication SkillsAdaptability

Required

Minimum 2 years professional experience, with 1+ years experience in a client-facing technologist role, driving technical project leadership and/or technical account management in an enterprise or mid-market setting

Strong technical acumen: analytical capabilities with proficiency in SQL, prior experience working with technical systems (APIs, SSOs, technical integrations, secure file exchanges) and the ability to quickly learn new technologies and systems

Track record of effectively leading or co-leading outcomes-focused client conversations. Ability to influence stakeholders' decision making and establish credibility as the technical subject matter expert for their service or solution

Experience communicating clear technical and business requirements to engineering: Understanding client needs, synthesizing requirements, and steering solution design to meet business and operational needs

Applicants must be currently authorized to work in the United States on a full-time basis

Preferred

Ideally, a background working with any of the following: enterprise health care systems, digital consumer payments or backend payment processing technologies, enterprise system integrations

You feel comfortable working in a thriving entrepreneurial environment and have some level of comfort navigating through times of ambiguity

Lastly, you should be EXCITED about Cedar's mission of improving the healthcare financial experience

Benefits

This role is also equity eligible

This role offers a competitive benefits and wellness package

Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge

16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work

Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)

Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)

Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation

Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally