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impact.com · 15 hours ago

Technical Services Engineer III

Columbus

Full-time

Hybrid

Mid Level

$80K/yr - $100K/yr

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow through partnerships. As a Technical Services Engineer III, you will support clients throughout the full lifecycle of technical integrations, ensuring reliability and scalability while collaborating with various internal teams to enhance the client experience.

Computer Software

H1B Sponsor Likely

Responsibilities

Develop and maintain a deep understanding of impact.com’s products, platform capabilities, and enhancements, while staying current with relevant industry trends

Support the design, implementation, and ongoing management of technical integrations for both new and existing clients across the impact.com platform, including troubleshooting, optimization, and maintenance

Partner closely with Onboarding, Customer Success, Product, Engineering, Solutions, and other internal teams to deliver a seamless onboarding experience and strong post-launch support

Take end-to-end ownership of client technical issues, from initial investigation and root cause analysis through resolution and clear, timely communication

Manage incoming technical requests through ticketing systems, prioritizing effectively in a fast-paced environment

Identify emerging or recurring issues and communicate trends, risks, and insights to management and cross-functional stakeholders

Contribute to the creation and maintenance of technical documentation, integration guides, training materials, and help content for both clients and internal teams

Identify, scope, and help develop internal tools or reports that improve troubleshooting workflows or enable other teams across the organization

Qualification

SaaS platform solutionsTechnical troubleshootingWeb technologiesSQL queriesAffiliate marketingProblem-solving skillsCommunication skillsOrganizational skillsSelf-starter mindset

Required

Bachelor's degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience

Experience in a tech-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity

Strong understanding of the design, implementation, and support of client solutions on SaaS platforms

Experience with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools

Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable

Excellent problem-solving and troubleshooting skills, with the ability to think critically and navigate complex technical challenges

Clear, confident verbal and written communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences using a calm, constructive, and customer-centric approach

A self-starter mindset with curiosity and a desire to continuously learn, improve processes, and step outside of your comfort zone

Strong organizational skills, attention to detail, and the ability to prioritize effectively in a dynamic environment

Preferred

Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus

Benefits

Medical, Dental, and Vision insurance

Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled

Flexible spending accounts and 401(k)

Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.

Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.

A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.

Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.

Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.

Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

Company

impact.com

Glassdoor4.0

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more.

Founded in 2008

Santa Barbara, California, US

1001-5000 employees

https://impact.com/

H1B Sponsorship

impact.com has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (9)

2024 (9)

2023 (9)

2022 (3)

2021 (2)

2020 (5)