Graves Customer Service Team Operator jobs in United States
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Becklar ยท 15 hours ago

Graves Customer Service Team Operator

positionRexburg, ID
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$14.50/hr - $16/hr

Becklar is one of the fastest-growing alarm monitoring companies in the nation, located in Rexburg, Idaho. The Customer Service Alarm Operator will process alarm signals, dispatch authorities in emergencies, and assist alarm company partners, all while providing professional and accurate service to ensure subscriber safety.

Information TechnologySecurity

Responsibilities

Process alarm signals quickly, accurately and professionally while managing stressful situations
Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties
Assist our alarm company partners with alarm system tests to ensure subscriber's alarms are working properly
Accurately document all responses for the alarm on the computer
Learn and use new software to complete multiple tasks
Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team

Qualification

Customer service experienceTyping 40 wpmAlarm monitoringSoftware proficiencyStress management

Required

Must be 18 years of age or older with a high school diploma or GED
Ability to type a minimum of 40 wpm
You must be willing to work every other weekend (Saturday and Sunday)
You must be willing to work holidays
Must be able to work the shift you are assigned to when hired for at least 6 months
Ability to make a 6 month commitment to work here
Must be able to pass a 2 week fully-paid training class
Must be able to pass a pre-employment drug test and background check

Preferred

Prior customer service experience preferred

Benefits

Tuition reimbursement up to $1,000+/year.
Free mental health assistance & 401k match for all employees!

Company

Becklar

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Becklar is an innovative company in the IoT space with call center and IoT platform expertise.
dateFounded in 2017
location
Ogden, Utah, USA
people-size501-1000 employees
web-link
https://www.becklar.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Graham Partners
2024-12-10Private Equity
2020-07-13Acquired

Leadership Team

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Clint Halverson
Chief People & Administrative Officer
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Tyler Tribe
Chief Technology and Product Officer
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Recent News

Morningstar.com
Brivo Unifies Intrusion Alarms and 24/7 Monitoring in Brivo Security Suite to Deliver Faster Threat Detection
2025-11-13
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Racing Toward Hope: Becklar 5K Events Raise Funds for Local Families
2025-10-09
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Becklar Awarded 2025 Company of the Year by Medical Alert Monitoring Association (MAMA)
2025-09-17
Company data provided by crunchbase