This job has closed.

RSC Solutions · 6 days ago

Treasury Customer Service

St. Petersburg, FL

Contract

Onsite

New Grad, Entry Level

RSC Solutions is seeking a Treasury Customer Service specialist. The role involves acting as the day-to-day client contact for Treasury products and providing support and training to commercial clients.

ConsultingEmploymentStaffing Agency

Growth Opportunities

Responsibilities

Act as the day-to-day client contact for services relating to Treasury Products

Onboard and train commercial clients with the following Treasury products; Online banking with wires, Remote Deposit Capture, Bill Pay, and other products as assigned

Provide first level support to internal/external customer support for all Treasury Management and business clients, as necessary. Assist clients with routine needs such as system functionality questions, moderate level technical issue resolution, billing issues, etc. Also provides information on client transaction accounts and other general banking needs

Ensure appropriate Treasury Management documents and agreements are properly completed and executed prior to implementation

Provide excellent customer service to support and solve internal and external customer issues

Proactively time manage internal and external customer expectations when communicating and responding to processing request, instructions, inquiries, issues, voicemails, and emails to help maintain relationships

Tracks reported issues for consolidation and potential process or system change

Educate clients on account services and capabilities

Assist Treasury Management Excellence Center Manager and Team Leads with projects, activities and tasks

Prepares reports daily, monthly, quarterly and as needed

Qualification

Treasury Management knowledgeProblem-solving skillsMicrosoft Office proficiencyCommunication skillsMultitasking abilityBasic product understandingAttention to detail