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Veolia | North America · 14 hours ago

Customer Service Field Representative

Hackensack, NJ

Full-time

Onsite

New Grad, Entry Level

$37.60/hr - $37.60/hr

Veolia in North America is the top-ranked environmental company in the United States, providing comprehensive water, waste, and energy management services. The Customer Service Field Representative will perform field functions related to customer interface, including meter readings, testing, and addressing customer inquiries.

Water

H1B Sponsor Likely

Responsibilities

Performs all functions relating to meters two inches (2") or less, including setting, changing, disconnecting, testing, and reading up to and including inside connecting pipe

Tests, adjusts, and corrects inaccuracies in meter registration

Removes, changes installs and/or repairs reading devices on all size meters. Performs necessary field repairs such as damaged pipes while changing the meter or installing meter couplings

Localization, operation, inspection and testing of curb stops and valves, water services and meters by utilizing locating equipment

Replaces covers, locates curb boxes and submits proper documentation for curb box referrals and valve boxes

Must be able to discuss consumption and usage patterns with customers. Reports unresolved customer inquiries and/or complaints to the supervisor

Conducts examinations at the customer's premises to evaluate unusual or unknown water usage. Locates leaks on customer premises

Reports and records (documents) unusual conditions observed on the customers premises which could have an impact on customer relations including potential cross connections, illegal connections and/or uses, etc

Prepares and submits the necessary documentation for work performed daily

Answers telephone calls, completes, and relays information as necessary, and calls customers to arrange and/or cancel appointments for field visits

Operates company systems, devices, and software applications

Works closely with customers, contractors, and government officials to coordinate company policies and operations

Performs similar or less skilled work as assigned

Performs higher skilled work as assigned

New bidders and hires will perform regularly scheduled standby emergency duties (year round) response time not to exceed 45 minutes

Qualification

Basic math skillsVerbal communication skillsWritten communication skillsEmergency standby availability

Required

High School Diploma/GED is required

Must possess good verbal and written communication skills

Must possess basic math skills

Must be available for emergency stand by (45 minutes response)

Must have valid State driver's license

Must pass demonstration of abilities test

Must be able to lift to 50 pounds

Must have the ability to climb, bend and crawl in tight spaces

Benefits

Paid time off policies

Health, dental, vision, life insurance

Savings accounts

Tuition reimbursement

Paid volunteering

Employer sponsored 401(k) plan

Sick leave - 56 hours

Observed Holidays - 11 days

Vacation - 15 days

Company

Veolia | North America

For more than 170 years, Veolia has been by the side of cities, industries and communities to help them manage, regenerate and protect their critical resources in the face of environmental challenges.

Founded in 1984

Chicago, Illinois, USA

5001-10000 employees

http://growingblue.com/

H1B Sponsorship

Veolia | North America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (15)

2024 (17)

2023 (8)

2022 (10)

2021 (9)

2020 (20)