Lumen Solutions Group Inc. · 5 days ago
Clerk, General II
Lumen Solutions Group Inc. is a company that provides various clerical services. They are seeking a Clerk, General II to perform a variety of clerical duties such as sorting and filing correspondence, maintaining files, and providing training for new hires.
Information Technology & Services
Responsibilities
Gathers, complies, and verifies information and performs data entry
Follows clearly detailed procedures in completing several repetitive clerical steps performed in a prescribed or varied sequence, such as data entry, filing, operating basic office equipment (i.e. photocopier, facsimile, multi-line phone/voicemail systems, and minimal computer programs
Assists in a variety of administrative matters including, but not limited to, verifying statistical reports for accuracy and completeness, compiling information, scheduling, and handling and adjusting complaints
Provides the training for new hires and temporary staff for the clerical unit. Required to work closely with the department’s leadership team to keep abreast of procedure changes and communicate such to team members
Accurately assesses the quality of work by section clerks, enters the quality data results in the work management system, provides supervisor with weekly and monthly statistical reports
Qualification
Required
High School Diploma or GED
2 years experience in an administrative, clerical, or operations role
Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence
Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
Preferred
Adept at learning new technologies to perform data entry, manage calendars, and create reports
Proficient in Microsoft Office applications
Strong time-management and organizational skills
Excellent communication skills both written and verbal
Ambulatory Practice Experience