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Clark Planetarium · 11 hours ago

IT Assistant at Clark Planetarium

84101

Full-time

Onsite

Entry Level

2+ years exp

Clark Planetarium is a facility dedicated to astronomy and space science, and they are seeking an IT Assistant to support their technology needs. The role involves maintaining computer systems, troubleshooting IT issues, and operating IMAX theatre systems while assisting staff with various IT-related tasks.

Museums & Institutions

Responsibilities

Maintains general office computer systems

Upgrades hardware and software installs new systems and peripherals using privileged accounts

Performs data entry and review of controlled asset database

Monitors consumables

Operates IMAX theatre systems

Assists in special events and exhibit maintenance

Troubleshoots general IT issues

Sets up and installs computer hardware/software/peripherals for staff workstations and general use systems

Updates, troubleshoots and resolves problems

Assists staff with VPN/RDP connectivity

Assists staff with virtual/hybrid meeting equipment

Monitors and maintains consumable supplies and related equipment

Cleans and replaces equipment as needed

Operates and maintains IMAX theatre systems, including IMAX and auxiliary a/v systems

Assists the IT staff in other responsibilities related to building-wide IT functions

Qualification

Computer hardwareWindows 10/11Microsoft Office 365IMAX theatre systemsVPN/RDP connectivityCustomer serviceProblem solvingAttention to detail

Required

Two (2) years in a customer service position, of which at least one year must be experience or formal education in a computer-related hardware, software or similar technical field

Basic computer hardware including internal components

Windows 10/11 operating systems and Microsoft Office 365 applications

Work under minimal supervision, completing assigned tasks on time and according to recurring schedules

Work in a highly stressful and time-critical situations, maintaining a high degree or professionalism in conduct and interaction with all staff and patrons

Creativity, problem solving and attention to detail

Must be able to lift 50 lbs safely

Saturday morning shift required

This position may require evening, weekend and holiday work to accommodate planetarium programming and IT support issues