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PharMerica · 1 day ago

Client Success Manager / Senior Living

Saratoga Springs, NY

Full-time

Onsite

Mid Level

$75K/yr - $85K/yr

3+ years exp

PharMerica is a company dedicated to providing personalized pharmacy care through local teams. The Client Success Manager for Senior Living is responsible for cultivating strategic client relationships, ensuring customer satisfaction, and managing client retention through effective issue resolution and service delivery.

BiotechnologyHealth CareHospital

Responsibilities

Works with the Director, Senior Living Account Management in developing strategies that result in retention of assigned PharMerica Clients

Works with the Senior Living team to manage PharMerica’s Clients and customers

Conducts and documents meetings with assigned clients

Works directly with key PharMerica teams to deliver on client commitments and to meet service-level agreements

Owns client issue escalation and resolution process

Prepares for and participates in a client review process to include maintaining documents for such review

Documents Client retention, upselling activities, and interactions, in PharMerica’s designated CRM platform

Owns proving insight and recommendations on pricing negotiation and contract renewals

Works with other disciplines (billing, credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved

Prepares quarterly business review materials and client engagement call materials as assigned

Conducts routine client-facing training for PMC products, tools and resources

Provides educational materials to facilitate compliance with PMC procedures, tools and resources

Supports solution selling or up-selling of PharMerica products and services

Ensures an overall positive experience for the assigned client base

Works collaboratively with clients and key PharMerica management to implement various corporate initiatives, implement PharMerica products/services/tools, and oversee new facility start-ups/transitions

Compiles Client reports and assists with CRM data management and issue resolution management

Attend PharMerica corporate/networking events and conferences, as needed

Mentor other associates as needed or required

60-70% Travel Required

Performs other tasks as assigned

Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Qualification

Client managementSales in Long-Term CareAdvanced Microsoft OfficeRoot cause analysisSalesForce experienceProject managementBusiness writingTime-managementProblem solvingCollaborationTeamwork