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Liberty Mutual Insurance · 1 day ago

Technical Assistant

United States

Full-time

Remote

Mid Level

$38K/yr - $70K/yr

3+ years exp

Liberty Mutual Insurance is a Fortune 500 company and one of the largest multi-line insurers in the property/casualty field. The Technical Assistant will provide a variety of administrative tasks, technical support, and customer service duties, including managing data for Medicare compliance and assisting the claims staff with various administrative tasks.

FinanceFinancial ServicesInsurance

Responsibilities

In this administrative role you will provide a variety of administrative tasks, technical support and customer service duties, such as gathering, organizing, validating and/or entering data

Specifically, you will be responsible for creating and updating conditional payment cases with Medicare’s recovery contractor for the USRM Casualty claims’ organization

You will respond to inquiries and information requests, and resolve routine problems in relation to Medicare compliance, or escalate them as necessary

Gathers and organizes data needed by obtaining information from claim systems, files, Medicare’s portal, and/or by contacting people inside or outside the Company

Reviews/verifies information which may include source documents, policies, claims files, etc

Ensures completion and accuracy of data and task work within the Unit’s SLAs/quality standards

Maintains records and data which includes entering data into SharePoint databases and may include tracking in other systems/spreadsheets, etc

Ensures accuracy of information and runs reports as needed

Acts as a technical resource for internal and external customers/contacts by providing answers to routine inquiries and coordinating responses; resolving problems and/or discrepancies which may involve research and data collection

Provides administrative support to claims staff which may include creating documents, forms, spreadsheets, and presentation material; reviewing incoming mail and determining next course of action, documenting claim files; preparing and sending out form letters

Participates in improvement initiatives and/or projects that improve the team’s ability to deliver service efficiently and effectively