State of Missouri ยท 1 day ago
Client Support Technician #0ITW003
Kansas City, MO
Full-time
Onsite
New Grad, Entry Level
0+ years expThe State of Missouri is seeking a Client Support Technician to provide technical support to various departments. This role focuses on resolving technical issues, managing help desk tickets, and collaborating with IT teams to ensure effective client service.
AgricultureGovernmentInformation Technology
No H1B
Responsibilities
Providing technical support for issues escalated from the call center
Understand the issues to be resolved and solve disruptions/problems within the defined scope of Client Technology Services (CTS) standards and protocols
Escalates calls/tickets to a higher level of support within given time guidelines
Hardware support
Software/application support
Hardware deployment, inventory
Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner)
Working with other ITSD functional teams
Must be able to effectively communicate with customers, peers, vendors and management by phone, email and in person
Ability to understand client needs and technical requirements and implement solutions
Ability to identify and resolve various software issues
Ability to respond to changing schedules and priorities
Ability to collaborate with co-workers and other professionals
Exceptional customer service skills and documentation skills
Knowledge/experience in the desktop support area
Experience with Microsoft Operating Systems and Applications, Active Directory, remote software tools, hardware support, VPN and Bitlocker
Ability to work well independently and as part of the team
Adequate typing skills
Ability to lift computer and printer equipment up to 50lbs
Ability to safely use ladders up to 12 feet in height. This includes proper setup, stability maintenance and adherence to safety protocols
Ability to travel, operate a motor vehicle and maintain a valid driver's license
Qualification
Required
Authorization to work in the United States is a prerequisite of employment
Hardware support
Software/application support
Hardware deployment, inventory
Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner)
Working with other ITSD functional teams
Must be able to effectively communicate with customers, peers, vendors and management by phone, email and in person
Ability to understand client needs and technical requirements and implement solutions
Ability to identify and resolve various software issues
Ability to respond to changing schedules and priorities
Ability to collaborate with co-workers and other professionals
Exceptional customer service skills and documentation skills
Knowledge/experience in the desktop support area
Experience with Microsoft Operating Systems and Applications, Active Directory, remote software tools, hardware support, VPN and Bitlocker
Ability to work well independently and as part of the team
Adequate typing skills
Ability to lift computer and printer equipment up to 50lbs
Ability to safely use ladders up to 12 feet in height. This includes proper setup, stability maintenance and adherence to safety protocols
Ability to travel, operate a motor vehicle and maintain a valid driver's license
Typical qualifications: Associate's degree and 0-3 years of information technology support experience
Successful background check results are required for employment in this position
Benefits
Defined pension plan
Generous amounts of leave and holiday time
Eligibility for health insurance coverage
Company
State of Missouri
The State of Missouri is a group of outstanding people that accomplish extraordinary things for our folks every day.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kevin Mccarthy
Chief Technology Officer
Jennifer Tidball
Chief Operating Officer at Missouri Department of Social Services
Recent News
2025-08-22
Seattle TechFlash
2025-05-10
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