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State of Missouri · 1 day ago

Client Support Technician #0ITW003

Kansas City, MO

Full-time

Onsite

New Grad, Entry Level

0+ years exp

The State of Missouri is seeking a Client Support Technician to provide technical support to various departments. This role focuses on resolving technical issues, managing help desk tickets, and collaborating with IT teams to ensure effective client service.

AgricultureGovernmentInformation Technology

No H1B

Responsibilities

Providing technical support for issues escalated from the call center

Understand the issues to be resolved and solve disruptions/problems within the defined scope of Client Technology Services (CTS) standards and protocols

Escalates calls/tickets to a higher level of support within given time guidelines

Hardware support

Software/application support

Hardware deployment, inventory

Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner)

Working with other ITSD functional teams

Must be able to effectively communicate with customers, peers, vendors and management by phone, email and in person

Ability to understand client needs and technical requirements and implement solutions

Ability to identify and resolve various software issues

Ability to respond to changing schedules and priorities

Ability to collaborate with co-workers and other professionals

Exceptional customer service skills and documentation skills

Knowledge/experience in the desktop support area

Experience with Microsoft Operating Systems and Applications, Active Directory, remote software tools, hardware support, VPN and Bitlocker

Ability to work well independently and as part of the team

Adequate typing skills

Ability to lift computer and printer equipment up to 50lbs

Ability to safely use ladders up to 12 feet in height. This includes proper setup, stability maintenance and adherence to safety protocols

Ability to travel, operate a motor vehicle and maintain a valid driver's license

Qualification

Technical supportHardware supportSoftware/application supportMicrosoft Operating SystemsActive DirectoryRemote software toolsVPNBitlockerCustomer service skillsTyping skillsDocumentation skillsCollaboration