Client Experience Coordinator jobs in United States
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Bankers Financial Corporation ยท 1 day ago

Client Experience Coordinator

positionSt. Petersburg, FL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Bankers Financial Corporation is a Professional Employer Organization located in St Petersburg, FL, focused on providing human resource solutions. The Client Experience Coordinator supports client satisfaction and retention by delivering high-quality service to clients and worksite employees, responding to inquiries, and maintaining positive working relationships.

Financial Services

Responsibilities

Respond to inbound phone, email and chat inquiries from clients and worksite employees in a timely and professional manner
Fulfill and support client and internal requests for reports and information in accordance with established procedures
Assist worksite employees with web portal access, including paystub and Form W-2 requests
Complete verification of employment requests
Provide reception desk coverage as needed, including greeting onsite visitors and accepting delivery of packages
Support ad hoc projects
Build and maintain positive working relationships to support client satisfaction and retention
Perform other duties, as assigned

Qualification

Customer serviceCommunication skillsMicrosoft ExcelHuman Resource Information SystemsAttention to detailRelationship buildingConfidential information handlingPresentation skillsFast-paced environment adaptability

Required

High School diploma or equivalent
Strong verbal, written, presentation and communication skills; comfortable speaking via phone or virtual meeting
Attention to detail and ability to meet deadlines
Ability to successfully complete tasks in a fast-paced, flexible, and collaborative environment
Ability to build relationships with team members, clients, and client employees
Commitment to providing superior customer service
Experience working with confidential information
Knowledge of Microsoft Excel

Preferred

Bachelor's or associate degree in a closely related field
Working knowledge of Human Resource Information Systems; WorkLio experience is a plus
Knowledge of Salesforce is a plus
Experience in the PEO industry is a plus

Company

Bankers Financial Corporation

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A financial corporation.
dateFounded in 1976
location
St. Petersburg, Florida, USA
people-size501-1000 employees
web-link
http://www.bankersfinancialcorp.com/

Funding

Current Stage
Late Stage

Leadership Team

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Dr. John Strong
Chairman & CEO
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Company data provided by crunchbase