Apply on Employer Site

Pinewild Country Club of Pinehurst · 15 hours ago

Director of Member Experience

Pinehurst, NC

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Pinewild Country Club of Pinehurst is a lifestyle company focused on enhancing member experiences in vibrant communities. The Director of Member Experience will lead membership development, engagement, and retention, while also overseeing social programming and communication strategies. This role is crucial for sustaining member enthusiasm during the Club's redevelopment and ensuring a successful transition into a new Clubhouse.

EventsGolfSports

Responsibilities

Lead all membership development efforts, including inquiries, tours, relationship follow‑up, and coordination of the approval and onboarding process

Develop and execute a membership sales plan for inquiries, conversions, and retention

Serve as the primary point of contact for new residents, ensuring timely outreach and seamless integration into the Club community

Partner with real estate team, developer, and resale stakeholders to support consistent member uptake

Maintain accurate membership records, CRM data, and reporting related to membership activity and engagement

Build trusted relationships with current members to strengthen satisfaction, participation, and long‑term retention

Represent the Club in select community and professional settings to support referral‑based growth

Own the Club’s engagement and social programming strategy, ensuring offerings align with member interests, Club culture, and evolving amenities

Plan and oversee the Club’s calendar of social events, traditions, and member experiences

Lead pre‑opening engagement initiatives, including preview events, hard‑hat tours, and launch communications

Oversee planning and execution of the Clubhouse grand opening and related celebrations

Serve as management liaison to member‑led committees

Collaborate with Golf, Food & Beverage, and Operations leadership to ensure events are operationally sound and on‑brand

Evaluate participation and feedback to evolve programming and maintain relevance

Oversee member‑facing communications, including newsletters, announcements, and event promotions

Develop segmented communication strategies tailored to prospective, new, and long‑term members

Maintain a consistent presence at key Club activities, events, and peak member‑use periods

Coordinate with construction and development teams to communicate timelines, impacts, and updates to members and prospects

Work closely with the General Manager and Marketing leadership to align membership development, resident conversion, communications, and engagement initiatives with broader Club objectives

Address member questions or concerns with professionalism, clarity, and follow‑through

Lead and support team members involved in membership services and events

Develop and manage the Member Experience budget, including forecasting and expense control

Ensure compliance with Club policies, service standards, and brand expectations

Participate in cross‑department planning and execution

Analyze member behavior, participation trends, and feedback to inform programming, retention strategies, and service enhancements

Qualification

Membership developmentMember engagement strategyCommunication skillsCRM systemsClub management systemsBudget managementLeadershipOrganizational skillsRelationship building

Required

Bachelor's degree preferred; relevant experience in private clubs, hospitality, luxury residential communities, or relationship‑driven environments required

5+ years of experience in membership development, guest services, or club operations

Demonstrated ability to build relationships that drive participation, conversion, and retention

Experience leading engagement or sales efforts during periods of transition, construction, or organizational change

Clear written and verbal communication skills, including the ability to produce and interpret member‑facing communications

Strong organizational skills and comfort balancing strategic priorities with hands‑on execution

Experience managing staff, budgets, and cross‑functional initiatives

Ability to maintain professionalism, approachability, and visibility within a member‑driven environment

Preferred

Working familiarity with Club Management systems (EZ Suite, Jonas, ClubEssentials) is a plus

Working familiarity with CRM systems and email communication platforms is a plus

Company

Pinewild Country Club of Pinehurst

Pinewild Country Club of Pinehurst is an upscale private golf club and community featuring 36 holes of championship golf, a nine hole par 3 course, three practice holes, an expansive practice facility, four HarTru tennis courts, and a gracious swimming complex.

Founded in 1989

Pinehurst, North Carolina, USA

51-200 employees