Onto Innovation · 11 hours ago
Technical Support Engineer 3
Wilmington, MA
Full-time
Hybrid
Mid, Senior Level
$78K/yr - $117K/yr
5+ years expOnto Innovation is a leader in process control within the semiconductor industry, providing cutting-edge technologies. The Technical Support Engineer 3 will develop expertise in maintenance and repair of complex equipment, analyze issues, and provide technical support to customers and internal teams.
3D TechnologyManufacturingSemiconductor
Responsibilities
Develops and demonstrates expert proficiency in complex, non-routine maintenance and repair evolutions on various equipment as assigned. Proficiency will include both hardware and software disciplines
Analyzes issues and problems of high complexity, exercising excellent judgment in finding solutions to problems and issues with equipment
Analyzes error logs, determines root errors, translates into fishbone analysis
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
Creates service bulletins to disseminate technical information worldwide concerning serious tool-related issues
Provides written weekly updates pertaining to progress on current projects to Technical Support Manager
Develops relevant action plans to specific technical issues
Develops 8D reports for customer communication, works with factory to close analysis
Works in conjunction with service manager to identify local team's skill-set, gaps, develops and executes training plans
Proactively provide feedback to the engineering and manufacturing departments concerning tool quality, reliability and service ability issues
Proactively analyzes install base performance, identifies trends, tool quality issues, reliability and service ability issues communicates factual assessments to factory, makes recommendations for improvements
Takes ownership of escalations, becomes key point of contact and communicator to customer and factory personnel until problems are resolved, follows through with corrective actions to ensure quality closure of technical issues
Supports customer installations, upgrades and training upon request
Works with engineering and team on new system developments
Demonstrates continuous self-development to gain high level of system(s) technical knowledge
Qualification
Required
Requires a Bachelors degree in electrical, electronic or mechanical engineering, optical engineering, physics or a related field
Minimum of 5 year experience maintaining, installing and/or repairing for lithography tools (steppers, scanners) or comparable high-technology equipment
Equivalent combination of education and experience may be considered
A BS degree is preferred
Benefits
Health, dental, and vision coverage
Life and disability insurance
PTO
401(k) with employer match
Employee Stock Purchase Program (ESPP)
Wellness initiatives
Company
Onto Innovation
Onto Innovation stands alone in process control with our unique perspective across the semiconductor value chain.
1001-5000 employees
H1B Sponsorship
Onto Innovation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (26)
2023 (12)
2022 (18)
2021 (13)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-11-12IPO
Leadership Team
Chris Seams
Chairman Of The Board
Recent News
2026-01-06
2025-12-22
Company data provided by crunchbase