Consumers Credit Union · 23 hours ago
Service Desk Specialist
Lake Forest, Illinois, United States
Full-time
Hybrid
Entry Level
$20.16/hr - $30.24/hr
1+ years expConsumers Credit Union (CCU) is adding two Service Desk Specialists to the Tech department! This is an entry-level opportunity where you’ll be assisting and providing first-level technical support in a fast-paced, collaborative environment.
Financial Services
Responsibilities
Install, support, and manage hardware, software, and network components to maintain a stable computing environment
Troubleshoot and resolve technical issues for hardware, software, core systems, and front-office applications
Support and maintain devices such as scanners, receipt printers, check printers, and document printers
Monitor and respond to service desk requests, document solutions, provide recommendations, and assist with staff training
Document system changes in the intranet, service desk ticketing system
Maintain up-to-date, reliable PC images and ensure laptops and mobile devices comply with company security and encryption standards
Consult with management and IT teams to implement and uphold IT standards for control, security, and recoverability
Support daily IT department operations and maintain service levels on incoming tickets from service desk, assigning tickets as appropriate
Qualification
Required
Technical knowledge working in Active Directory, MS Office 365, Windows 11 operating system, IOS and Android, networking devices including VPN and Wi-Fi
Ability to effectively communicate with non-technical people to diagnose the problem and make them feel comfortable
Critical thinking and problem-solving skills
A self-starter with the ability to work independently
Availability to work 40 hours/week and be scheduled between the following hours: Monday – Friday: 7:30AM – 6:15PM, Rotating Saturdays: 8 AM - 2 PM
Preferred
Associates Degree or completion of specialized tech courses
3+ years of work experience in PC usage, hardware/software support or related
1+ years of experience if you have basic knowledge of providing Level 1 support
Benefits
Medical (High Deductible, HMO and PPO)
Dental
Vision
Spending accounts
Short-term disability
Long-term disability
Life insurance
401(k) savings plan
Pension plan
Company
Consumers Credit Union
Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.4 billion in assets and serves more than 276,000 members, making it one of the largest credit unions in the state.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Larry Rosin
Consultant - Consumers Coop. Credit Union; former EVP/CFO for Andigo CU (Motorola ECU)
Sean Bowers
Chief Financial Officer
Company data provided by crunchbase