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Hy-Vee, Inc. · 1 day ago

Grocery Manager

Garner, IA

Part-time

Onsite

Entry, Mid Level

1+ years exp

Hy-Vee, Inc. is a well-known grocery store chain that emphasizes customer service and employee engagement. The Grocery Manager will assist the store manager in overseeing store operations, ensuring compliance with food safety regulations, and providing excellent customer service while managing grocery employees.

Organic Food

Responsibilities

Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork

Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store

Makes an effort to learn customers' names and to address them by name whenever possible. Assists customers by: (examples include: escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience)

Answers the telephone promptly and provides friendly, helpful service to customers who call. Responsible for perpetuating the fundamental values of the Hy-Vee culture. This involves: honesty; integrity; friendliness, and caring for customers and employees; demonstrates sincerity, respect, and high levels of ethics and morals; dedicated to proving the best products and values; shares information; being fair in how customers, suppliers and employees are treated; demonstrates good manners; shows dignity; and is involved in helping the company improve and grow

Assists the store manager in overseeing the store and acts on issues in the absence of the manager. Ensures food safety guidelines are followed and complies with the person-in-charge sanitation training as determined by the governmental regulatory agencies

Ensures compliance with all federal, state, and local health and food safety regulations for the store

Takes corrective actions as necessary

Provides food safety training for all employees within the store and ensures all employees complete the Hy-Vee On-Line Food Safety Training

Assists in coordinating all product recall events

Forecasts and reviews (may write) the store labor schedule within the store director's guidelines. Recruits, interviews, selects, orientates, and trains new employees

Ensures proper training, handles employee issues, and coordinates disciplinary procedures when necessary

Provides leadership in actively pursuing sales goals with increased sales and profitability

Uses and understands all hardware and software technology in the store

Works with department heads and other designated personnel regarding schedules, labor issues, product purchasing, and merchandising to meet their specific goals

Monitors expenses and recommends cost reduction programs

Coordinates the actual physical inventory for the store, verifies the accuracy of the information and puts together the P & L as requested by the store director

Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability

Meets with sales reps and determines new items, special purchases, and determines prices and merchandises the product

Coordinates and/or assists in the performance evaluation process and reviews all employees (at least annually)

Oversees building/ground maintenance and all store sanitation to ensure they meet with the store director's guidelines

Attends company meetings as requested (may require an overnight stay) and disseminates the information to store level employees

Responsible for and attends companywide events, special store events, store meetings as directed and is involved in community activities

Oversees cash accountability, accounting procedures, audits to ensure compliance, and investigates potential problems

Adheres to all company policies and individual store guidelines

Reports to work when scheduled and works expected number of hours

Completes required in-store department training, on-line training, testing, as well as the Dale Carnegie Basic class (as required by the store manager)

Ensures safety procedures to provide a safe and healthy work environment for employees and customers

Pursues retail educational opportunities and continuing education whenever possible

Assists in all areas of the stores as needed. Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties

Responsible for checking of competitors pricing as requested by store director

Explains store services to potential personal and business account customers to generate additional business for the store

Assists with replenishing product and designs and constructs displays

Performs other job related duties and special projects as required

Qualification

Retail management experienceFood safety complianceCustomer service skillsProblem-solving skillsTeam leadershipProfessionalismPartnershipsCommunication skillsFlexibilityGrowth mindsetResults oriented

Required

High School or equivalent experience

One or more years of retail management experience

Must have the ability to use logical or scientific thinking to solve problems and several abstract and concrete variables

Must have the ability to do arithmetic, Algebraic and Geometric calculations

Must be able to report, write, or edit articles for publication; prepare and deliver presentations; interview, counsel or advise people; evaluate technical data

Must be able to physically perform light work exerting up to 50 pounds of force occasionally

Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, and field of vision

The following physical activities are necessary to perform this job: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and repetitive motions