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Max Mara Fashion Group · 14 hours ago

Assistant Manager, MaxMara Woodbury Commons

Woodbury, NY

Full-time

Onsite

Mid Level

3+ years exp

Max Mara Fashion Group is a leading luxury fashion brand, and they are seeking an Assistant Manager to enhance customer service and support store operations. The role involves assisting stylists, resolving customer issues, and ensuring a positive shopping experience while promoting a collaborative work environment among staff.

FashionLifestyleRetail

Responsibilities

Assist stylists in the absence of store management

Gain new clients by meeting conversion goals and continue to service the existing client base through personalized follow-ups and relationship-building

Resolve customer service issues swiftly and professionally, ensuring complete customer satisfaction

Ensure customers' needs are surpassed without hesitation, going above and beyond to provide exceptional service

Consistently meet/exceed both store and individual sales goals, including Key Performance Indicators (KPIs)

Ensure customers’ needs are surpassed without hesitation

Consistently meets/exceeds both store and individual sales goals, including KPI’s

Maximize the customer experience

Maintain a positive outlook and professional demeanor while supporting company initiatives

Maintain an up-to-date knowledge of current promotions, loyalty programs, and company-wide campaigns to provide clients with accurate and timely information

Promotes a positive working environment through effective communication amongst peers, Management, and Corporate Office

Demonstrate leadership skills by stepping in to lead shifts when needed and assist in motivating the team to achieve store objectives

Foster an inclusive, respectful work culture that encourages collaboration and a shared commitment to excellence

Consistently adhere to company policies, procedures, and guidelines, ensuring smooth day-to-day operations

Possess a strong working knowledge of the POS system, troubleshooting technical issues as needed

Effectively communicate all store-related issues or concerns to the Store Manager when unable to resolve them independently

Perform opening and closing duties as required, ensuring the store is prepared and secure for each business day

Use time effectively when not actively servicing clients, including maintaining stock levels, organizing product displays, and assisting in inventory management

Demonstrate accountability for protecting MaxMara assets and minimizing shrink by following all security and operational protocols

Coordinate and assist with the timely execution of storewide visual and operational updates in line with corporate directives

Lead and assist in the execution of visual merchandising changes, ensuring consistency in store layout, signage, and product placements

Regularly inspect the store’s visual standards to ensure the environment remains aligned with Bloomingdale’s aesthetic and customer expectations

Conduct daily visual walkthroughs to ensure the store is fully stocked and that products are in their designated spots, adhering to visual merchandising guidelines

Qualification

Retail experienceLuxury retail experienceInterpersonal skillsOrganizational skillsCommunication skillsComputer skillsTeam collaborationIndependent work