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The Standard · 1 day ago

Policy Service Specialist I

United States

Full-time

Remote

Entry Level

$23.56/hr - $31.49/hr

1+ years exp

The Standard is a company focused on making a difference in the lives of others with a strong customer-first mindset. They are seeking a Policy Service Specialist I to perform various billing functions, establish new group records, and ensure timely implementation of sold cases while providing superior customer service.

FinanceFinancial ServicesInsurance

Work & Life Balance

Responsibilities

Modify and change the billing systems based on amendments and renewals

Initiate and implement policy amendments, work with customer service partners to communicate administrative changes to policyholder and field force; prepare updated, revised billing statements; determine effective dates; billing modes and policy acceptance requirements in order to update system records to reflect changes in coverage

Identify and recommend alternative administration options, negotiate exceptions to established procedures, Research, evaluate and resolve policyholder and field force requests

Participate in installation calls as necessary. Identify and recommend process and workflow improvements

Work on special projects as needed

Provide superior customer service and directly contribute to a positive customer experience

Responsible for adherence to established financial controls

Proactively communicate sensitive policy information and service options in a clear and effective manner to policyholders, producers, third party administrators (TPAs), field force and home office staff on contractual provisions, regulations and other related policy information

This position works with the baseline complexity billing and policy plans, interprets prior plans and customer expectations into serviceable billing documents and billing plan designs. Primary focus is on Standard Select (under 10 lives), Regional Account non-voluntary, and Mid-Market (1000-2500 lives) groups

Qualification

Insurance industry experienceMicrosoft Office SuiteMicrosoft ExcelCustomer serviceContract generation

Required

1 to 2 years equivalent experience in the insurance industry

Associate's degree in business or related field

Has developed breadth and/or depth of skills in a range of processes, procedures and systems

Learns to use standard strategies and professional concepts of accurate contract generation

Demonstrated ability to produce grammatically correct documents and ability to work with multiple or shifting priorities

Aptitude for Microsoft Office Suite; developed knowledge of Microsoft Excel preferred

Evaluate requests and documentation for system input to generate insurance billing documents

Works on problems of routine to moderate complexity, scope and/or nature

Takes ownership of routine work and operates with little guidance after period of initial training

Evaluates and communicates technical content in a clear manner

Provides factual, technical, or function/group-related information with high sensitivity and discretion

Foster strong working partnerships with Underwriting, Contracts, Premiums and Field Personnel

Preferred

Developed knowledge of Microsoft Excel preferred

Benefits

A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

An annual incentive bonus plan

Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

A supportive, responsive management approach and opportunities for career growth and advancement

Paid parental leave and adoption/surrogacy assistance

An employee giving program that double matches your donations to eligible nonprofits and schools

Company

The Standard

Glassdoor3.8

The Standard is a leading provider of workplace benefits including group and individual disability insurance, group life and accidental death and dismemberment insurance, group dental and vision insurance, group accident, critical illness and hospital indemnity insurance, paid family leave and absence management services, retirement plans services and individual annuities.

Founded in 1906

Portland, Oregon, USA

5001-10000 employees