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Ferguson · 12 hours ago

Installation Coordinator - Appliances

Golden Valley, MN

Full-time

Onsite

New Grad, Entry Level

$15/hr - $27.93/hr

Ferguson is a Fortune 500 company that provides quality supplies across various industries, aiming to simplify and successfully manage complex projects for its customers. The Installation Coordinator - Appliances role involves developing customer relationships, managing installation schedules, and ensuring accuracy in work orders and customer satisfaction.

Wholesale

Responsibilities

Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services

Collaborate with sales teams to understand the customer requirements

Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability

Contact customer for scheduling of events: pre-site, delivery and installation

Update Installation Calendar with pertinent job condition

Track and record number of installations by product type

Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; Provide formal and final pricing to customer for services requested; Point of contact for questions, concerns, and/or complaints

Write credit memos and sales orders as needed for returns and rescheduled appointments