Love's Travel Stops · 14 hours ago
IT Specialist I
Oklahoma City, OK
Full-time
Onsite
New Grad, Entry Level
0+ years expLove's Travel Stops is a family-owned and operated business that has been fueling customers' journeys since 1964. The IT Specialist I role involves supporting store technology systems by resolving technical issues and ensuring smooth operations across locations, while utilizing AI-enabled tools to enhance productivity and efficiency.
Retail
Responsibilities
Receive and analyze escalated work orders using available support tools; consult with store users and vendors to identify and resolve system faults
Answer incoming Vendor and Hotline calls as needed; ensure detailed notes are captured in tickets
Perform first and second-level troubleshooting of hardware, software, and network issues; collaborate with store personnel, onsite technicians, and third-level support teams
Travel to store locations as needed to assist with system implementations and assess technology needs
Use AI-assisted ticketing and reporting tools to identify recurring issues and support proactive system performance improvements
Document system architecture and operations; contribute to knowledgebase articles with support from AI-generated suggestions and templates
Provide ancillary support to third-level teams and assist in communicating new system functionality to Help Desk and field teams
Participate in on-call rotation outside of regular business hours
Support broader team and enterprise goals by proactively contributing to initiatives outside of core responsibilities
Qualification
Required
0-1 years of related experience
2 or more years Help Desk experience over the phone; demonstrated proficiency in store systems preferred
Proficient in troubleshooting and supporting Windows operating systems
Familiar with installation, configuration, and basic support of Office applications
Understanding of networking fundamentals; hands-on experience with tools like Meraki and PuTTY
Able to use AI-powered features in ticketing systems and knowledgebases (e.g., predictive search, auto-suggested solutions) to improve troubleshooting
Ability to type 40–50 words per minute with accuracy, supporting efficient documentation and communication in a fast-paced support environment
Communicates clearly and professionally with users, vendors, and team members
Maintains a helpful, patient, and solution-focused attitude when resolving issues
Approaches problems with a logical mindset and remains calm under pressure
Adapts quickly to changing priorities and new technologies
Works well with others and contributes to a positive team environment
Pays close attention to detail when documenting tickets and following procedures
Manages time effectively and stays organized while handling multiple tasks
Eager to learn and grow, especially with new tools like AI-assisted support platforms
Strong experience with Windows Operating systems
Knowledge of Microsoft Office Suite
Basic networking skills
Manual dexterity sufficient to operate a computer keyboard and calculator
Work Shift will be 1 PM – 10 PM
Workdays are to be determined; however, this position may require working one weekend day
Benefits
Company funded tuition assistance
Paid Time Off
401(k) – 100% Match up to 5%
Medical/Dental/Vision Insurance after 30 days
Competitive Pay
Career Development
Company
Love's Travel Stops
Founded in 1964 by Tom Love, Love’s Family of Companies is headquartered in Oklahoma City, and remains entirely family-owned and operated.
10001+ employees
H1B Sponsorship
Love's Travel Stops has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (5)
2022 (2)
2021 (5)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
Brianna Hubbard, SHRM-CP
HR Business Partner
Derek Rusinek
Field Employee Relations Partner
Company data provided by crunchbase