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Little Creek Casino Resort · 1 day ago

Resort Sales Manager

Shelton,WA,US

Full-time

Onsite

Senior Level

5+ years exp

Little Creek Casino Resort is committed to creating exceptional guest experiences and is seeking a Resort Sales Manager. This role is responsible for proactively soliciting new business, maintaining existing accounts, and driving revenue across various resort services while collaborating with resort leadership to optimize revenue and enhance guest satisfaction.

CommunitiesGamingLeisureVideo Games

Responsibilities

Provide clear direction and leadership through demonstrated commitment, accountability, intellectual curiosity, and professional energy

Proactively solicit new and existing business through telephone calls, in-person sales calls, site inspections, trade shows, client events, and written correspondence

Drive revenue across guestrooms, food and beverage outlets, conventions, meetings, and special events

Adhere to established rate strategies and space-to-room ratio guidelines to maximize total resort revenue

Effectively sell to multiple market segments, identify client needs, negotiate terms, and resolve concerns in a timely and professional manner

Maintain comprehensive and accurate account records, ensuring all solicitation, contracting, and closing activities are fully documented

Coordinate with Hotel Operations, Food & Beverage, Convention Services, Marketing, and other departments to ensure seamless execution of booked business

Travel locally and out of area, including out of state, as required to conduct sales calls, sales blitzes, and promotional activities

Represent Little Creek Casino Resort at trade shows, industry events, and tourism-related functions to generate qualified leads

Participate in business review meetings, pre-convention meetings, training sessions, and departmental meetings

Monitor market conditions, competitive activity, and emerging industry trends to inform sales strategies

Collaborate with national, state, regional, and local tourism organizations to develop cooperative programs that drive occupancy during peak and shoulder periods

Conduct property tours and presentations to secure contracted business

Prepare, review, and interpret sales contracts and agreements

Solicit and apply internal and external customer feedback to improve sales effectiveness and guest experience

Support data-driven decision-making involving measured risk to achieve revenue objectives

Continuously improve departmental processes, systems, and service delivery

Directly supervise the Resort Sales Supervisor and Sales Coordinator

Provide coaching, performance feedback, and professional development opportunities

Foster an inclusive, collaborative environment by involving team members in planning, decision-making, and process improvement

Support succession planning and skill development within the sales team

Demonstrate accountability through consistent attendance at meetings, training, and required functions

Display cultural awareness and respect for Native American culture, with an active commitment to learning about the Squaxin Island Tribe

Operate in compliance with all LCCR Human Resources policies, departmental procedures, and applicable laws and regulations

Actively support and uphold LCCR’s mission, vision, and values

Learn, model, and apply LCCR’s “7 Waterways” guest service standards

Demonstrate high emotional intelligence, including self-awareness, self-management, social awareness, and relationship management

Uphold LCCR values emphasizing engagement, strength-based leadership, and emotional intelligence

Qualification

Sales Strategy DevelopmentRevenue OptimizationHospitality ManagementClient NegotiationSupervisory ExperienceAnalytical SkillsFinancial AcumenInterpersonal SkillsProject ManagementCommunication Skills

Required

Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field preferred

Associate degree in a related field with significant, directly applicable experience may be substituted

Minimum of five (5) years of progressively responsible experience in resort, hotel, casino, or destination sales, including group, convention, or event sales

Demonstrated success in meeting or exceeding revenue goals across guestrooms, food and beverage, and event or meeting space

Ability to read, analyze, and interpret business correspondence, contracts, reports, and regulatory information

Strong written communication skills, including proposals, contracts, reports, and professional correspondence

Ability to effectively present information and negotiate with clients, senior leadership, and external partners

Advanced listening and interpersonal communication skills