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The RMR Group · 1 day ago

Director, Operations (Residential)

US-GA-Atlanta

Full-time

Onsite

Director/Executive

10+ years exp

The RMR Group is a leading U.S. alternative asset management company focused on commercial real estate and related businesses. The Director, Operations is responsible for overseeing and managing the overall property management operations and performance within their designated portfolio, ensuring operational excellence and effective leadership across multiple properties.

Asset ManagementReal EstateReal Estate Investment

Comp. & Benefits

Responsibilities

Drive operational excellence at properties in designated portfolio

Visit portfolio properties quarterly to ensure operations, marketing and maintenance

Ensure Regional Property Managers develop and implement a marketing/operational plan to achieve or exceed occupancy and financial goals for each property

Remain informed of trends in the apartment industry

Evaluate monthly finance reports and provide guidance and direction to the property teams

Monitor and report on financial and operational aspects for each property to the Owners, Asset Management and Operations and takes corrective action when appropriate

Communicate with Regional Managers concerning property management issues including resident feedback, training, personnel management and operating issues

Develop annual operating budgets, including capital improvements, with the assistance of regional management team and onsite employees

Participate in due diligence process during the acquisition of new properties

Communicate effectively with senior management team

Communicate operating results to owners

Work with Construction Management in the preparation of renovation capital improvement budgets (interior and exterior upgrades)

Provide leadership to regional staff

Coach and mentor members of the property management team, while ensuring managers are effective at managing people at every level the organization

Support managers through management development and supervisory programs

Ensure effective onboarding and training plans for all new hires

Hire and develop exceptional talent to meet current and future staffing needs

Fosters strong interdepartmental relationships and collaborates with other departments such as Asset Management, Accounting, and the People team

Qualification

CPM designationCAPS designationFinancial analysisMultifamily property managementSupervisory experienceOrganizational skillsVerbal communicationWritten communicationProblem-solvingTeam collaboration

Required

Bachelors degree

10+ years related experience in multifamily property management

Current supervisory experience must include oversight of multiple direct reports

Ability to effectively analyze financial statements and budgets

Ability to work in a fast-paced, collaborative, and results driven environment

Exceptional organizational skills and verbal and written communication

Track record of being highly responsive to tenants and maintaining exceptional tenant satisfaction

Excellent, analytical, critical thinking and decision-making capabilities

Effective and nimble problem-solving capability

Ability to build collaborative, productive teams both with internal and external groups

Ability to interact effectively with Owners, Residents, and Staff

Ability to define problems, collect data, establish facts, and draw valid recommendations and conclusions

Ability to professionally and promptly respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community

Preferred

CPM or CAPS designation preferred

Experience working for a REIT preferred

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

Health Savings Account (HSA) & Flexible Spending Plans (FSA)

401(k) Plan with Employer Match

Holidays, Vacation & Sick Time

Parental Leave

Tuition Assistance

Matching Gift Program

Wide Array of Voluntary, Employee-Paid Benefits to choose from including Critical Illness & Accident Insurance, Identity Theft Protection & Pet Insurance