Pomeroy · 1 day ago
Network Operations Center Analyst
Des Moines Metro
Contract
Onsite
Mid Level
$30/hr - $35/hr
3+ years expPomeroy is currently seeking an onsite NOC Analyst in Des Moines, IA for a 12-month contract with potential to extend. The NOC Analyst will provide computer operations incident and problem resolution in a multi-platform, Corporate 24X7 NOC environment, focusing on event management and troubleshooting for business-critical IT infrastructure.
Consulting
Hiring Manager
David Johnson
Responsibilities
Proactively monitor IT infrastructure and assure rapid and superior response to alerts
Apply troubleshooting and technical skills to help diagnose and mitigate, as well as coordinate with company workgroups, internal and external technical service providers, and business partners to resolve incidents
Work within a ticketing system to track, maintain, and escalate incidents and requests
Act as the technical liaison support between other information technology groups and the technology resource center
Confer with internal and external technical support staff including vendors and carriers when necessary to work on affected hardware, software and associated peripheral devices including voice and data circuits to come to a timely resolution to incidents within Service Level Agreements (SLAs)
Responsible for prioritizing actions required on concurrent events identified through automated alerts, monitoring, or direct contact by a company workgroup, internal or external technical service providers or external business partners
Coordinate planned outages and maintenance work with internal and external technical service providers as it would integrate with the Incident Management process
Provide limited after-hours support for Service Desk rollover calls according to shift
Qualification
Required
3+ years of experience in a NOC environment or similar
Experience working with SolarWinds
Hands on configuring and troubleshooting experience on router, switches / firewalls / multiplexer/ networking devices
A solid understanding of the OSI or TCP/IP model
A good understanding of, and experience with, most of the following network technologies: 802.1q, HSRP, OSPF, BGP, NAT, ACLs, IPSEC, and SNMP
Basic level analysis and design skills involving the ability to gather data on systems issues, ability to diagnose server, voice or network alerts, events or issues
Basic knowledge of current technologies, tools, applications, and vendors along with understanding of common information architecture frameworks
Ability to prioritize and handle multiple tasks and projects concurrently
Availability to work any shift including holidays in a 24 x 7 x 365 work environment
Preferred
Professional technical certifications in infrastructure solutions or ability demonstrate equivalent knowledge is a plus
Company
Pomeroy
Technology is mission-critical to your business so it must work — continuously.
1001-5000 employees
H1B Sponsorship
Pomeroy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2015-10-26Acquired
2013-07-01Private Equity
Leadership Team
Tom Signorello
Chairman & Chief Executive Officer
Recent News
2025-10-09
thecanadianpressnews.ca
2025-08-26
Company data provided by crunchbase