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Thrive Pet Healthcare · 12 hours ago

Veterinary Client Service Representative - Lead

Albuquerque, NM

Full-time

Onsite

Mid Level

Thrive Pet Healthcare is looking for a Lead Client Service Representative to join their team in Albuquerque. The role involves acting as a liaison between the front office and other departments, providing top-notch customer service, and managing client interactions and referrals.

Health CareHospitalMedicalPetVeterinary

H1B Sponsor Likely

Responsibilities

Act as a liaison between front office and other department supervisors

Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager

Coach employees and direct reports

Resolve informal client complaints, maintain and report on these issues to the hospital manager

Provide top-notch customer service

Identify and work compassionately with clients in various emotional states

Answer and triage phone calls from clients

Schedule appointments and schedule procedures

Directs client and patient admissions and discharge operations

Process payment transactions

Perform end of day activities and routine banking deposits

Maintain proper documentation in the electronic medical record

Relay the appropriate information to/from clients to doctors and/or management

Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash, laundry, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed

Act as a primary point of contact for referring veterinary clinics and doctors

Track and manage incoming referrals to ensure timely scheduling and communication

Ensure referring veterinarians are kept informed of patient status, updates, and discharge summaries

Maintain accurate referral logs and contact information for rDVMs

Coordinate with doctors and medical staff to streamline the referral process

Ensure a professional and courteous experience for referring clinics

Qualification

Customer serviceVeterinary terminologyCommunication skillsBasic computer proficiencyMultitaskingInterpersonal skillsTeam skills

Required

High school diploma or equivalent

Previous customer service experience, preferably in veterinary or healthcare setting

Strong communication and interpersonal skills

Ability to multitask and work well under pressure

Basic computer proficiency

Knowledge of veterinary terminology and procedures

Ability to lift up to 50 pounds, squatting, reach, and walking throughout the day

Outstanding team skills

Benefits

Health, vision, and dental insurance

401k match

PTO

Paid parental leave

Paid purrental leave

Pet care benefits

Growth and development opportunities

And much more!

Company

Thrive Pet Healthcare

Glassdoor3.2

Thrive Pet Healthcare offers routine wellness, emergency and speciality care, surgery, boarding, and grooming services for pets.

Founded in 2003

Austin, Texas, USA

5001-10000 employees

https://www.thrivepetcare.com

H1B Sponsorship

Thrive Pet Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (3)