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Thrive Pet Healthcare · 2 days ago

Veterinary Relations Partner

Salt Lake City, UT

Full-time

Hybrid

Mid, Senior Level

$23/hr - $29/hr

3+ years exp

Thrive Pet Healthcare is seeking a Veterinary Relations Partner to join their team. This role serves as a liaison between the practice and referring veterinarians, focusing on the growth of referral practices and specialty service lines, while managing local marketing efforts.

Health CareHospitalMedicalPetVeterinary

Responsibilities

Help Develop a ‘Professional Promise’ that will guide all referral veterinarian and client decisions

Develop a call routing schedule for the purpose of engaging our top referring practices and veterinarians, and prospecting our next generation of top tier referring practices

Work alongside hospital leadership and specialists to schedule routine ride-along visits with Thrive Specialists to referring hospitals to facilitate referral growth

Plan and execute referring hospital visits 4 days per week, with a goal of approximately 30 practice visits per week

Utilize PMS and/or CRM software to document and track weekly interaction with referring vets, including call notes and reach/frequency targets for each referring veterinarian practice

Meet new business volume goals/targets in year over year referral business growth

Act as administrator for the rVetLink and/or records sharing system for each practice

Actively monitor specialty doctor schedules to improve appointment fill rates through coordination with practice staff

In coordination with CSR and Specialty Coordinators, generate and review monthly and quarterly fill rates and referrals with practice and field leadership, as well as marketing team

Report case volumes, outreach calls, referral tracking, referral revenue and procedure counts to practice leadership monthly

Ensure that referral hospital complaints are shared directly with hospital leadership to address immediately

Plan and organize CE events to be hosted in different venues, including hotel meeting space, restaurant meeting space, customer sites, and Thrive Specialty practice

Work with our Medical team to secure RACE or state board CE credit for medical education events

Plan and organize attendance in community events, local VMA meetings, and newsletters

Complete all assigned tasks in a timely manner

Demonstrate excellent customer service and EQ when speaking to clients, veterinarians, and all members of the referring practice team

Assure Practice and Thrive brand/message is meeting strategic objectives outlined in the Thrive Plan, including ongoing communication to all staff with highlights of visits

Work closely with the CSR department, schedulers, specialty coordinators, Specialist DVM’s and technicians, keeping an open dialogue and direct communication

Works with all practice departments collaboratively to acquire extensive knowledge of clinical services and articulate in an engaging manner to represent practice and thrive

Qualification

Veterinary industry experienceMarketing experienceSales experienceCustomer serviceCoaching staffInterpersonal communicationTime managementEmotional Intelligence