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Doing Things · 1 day ago

Account Manager (NY)

New York, NY

Full-time

Hybrid

Mid Level

$75K/yr - $90K/yr

3+ years exp

Doing Things is a company that connects consumers through humor and happiness by creating shareable content across various platforms. They are seeking an empathetic, solutions-oriented Account Manager to support the Brand Partnerships team in executing ad campaigns and building strong client relationships.

AdvertisingLifestyleMedia and EntertainmentNewsSocial MediaSocial Media Marketing

Responsibilities

Excellent, empathetic, and solutions-oriented communication is essential, both internally and externally

Own the full account management process, from pre- to post-sale, while contributing to a positive, collaborative team culture with levity, humor, and professionalism

Thrives in a high-growth, fast-paced environment and balances independent work with collaboration

Partner with Sellers and Creative on the full pre-sale process — from synthesizing RFPs to developing innovative, cohesive proposals that leverage DT ad products

Build media plans in Excel that are rooted in strategy based on performance trends, past campaign results and KPIs

Develop turnkey proposal decks that distill brainstorm outputs into a clear, compelling story rooted in the DT solution

Support the Sales team by providing materials and insights that highlight the Post-Sale process, demonstrating how campaigns are executed and brought to life

Lead all post-sale client communication by establishing, growing, and maintaining strong relationships with client partners

Guide clients through smooth campaign kickoffs and into creative production with clarity and confidence

Demonstrate exceptional detail orientation, proactivity, and strategic thinking in both client and internal communication — understanding each step of the path so cross-functional partners can execute seamlessly

Partner cross-functionally with Sales, Creative, and other teams throughout every phase of the campaign lifecycle—serving as the connective tissue across teams, identifying blockers early, and proactively driving solutions forward while fostering strong relationships

Coordinate all aspects of creative production, including requesting new assets, relaying client feedback, and aggregating deliverables for review/approval

Manage all content delivery to the client, ensuring every asset is reviewed, greenlit, and ready for launch by the flight start

Continuously monitor campaign performance and pacing, providing clients with thoughtful and actionable optimization recommendations

Translate performance into clear visuals and materials with relevant context, enabling clients to understand partnership value relative to company and industry benchmarks

Turn campaign learnings into actionable insights, acting as a consultative partner to clients

Ensure full delivery and wrap-up of media programs, including actualization and reconciliation

Maintain up-to-date, accurate internal documents and sheets with clean reporting across your full portfolio of programs

Uphold and evolve internal workflows, templates, and documentation with leadership to increase efficiency and client satisfaction—identifying recurring challenges across campaigns and proposing scalable fixes

Surface opportunities for incremental spend, renewals, and long-term partnerships based on performance trends and client goals

Qualification

Campaign managementClient service skillsSocial media understandingMedia planningProject management toolsInterpersonal skillsDetail-orientedTime managementAdaptability

Required

3.5+ years of experience managing campaigns within a media company, agency, or similar environment

Highly organized and detail-oriented, with strong time management skills; able to juggle multiple projects with clarity and consistency

Adaptable and composed under pressure, comfortable navigating ambiguity and fast-changing environments

Strong interpersonal skills: thoughtful, patient, resourceful, resilient, self-aware, and able to collaborate effectively across teams

Deep understanding of the social media landscape, particularly memes, viral content, and platform-native creative

Exceptional client service skills, with the ability to communicate clearly, concisely, and confidently with internal and external stakeholders

Proficient in building media plans and developing/presenting client-facing materials

Familiarity with project management tools such as Asana, G-Suite, and Slack

Experience with analytics and reporting tools (e.g., Kantar) and comfortable translating performance data into actionable insights

Preferred

Experience with Boostr and revenue recognition is a plus

Benefits

Competitive compensation

Incredible opportunities to learn and work on projects that are at the forefront of the internet media landscape

The opportunity to join a rapidly growing startup with a proven product

Company

Doing Things

Doing Things builds and captivates strong communities by creating memorable cultural moments through content, experiences, and products you can't find anywhere else.

Founded in 2017

Atlanta, Georgia, USA

51-200 employees