Cynet Systems ยท 1 month ago
Senior Clarity PPM Techno Functional Support Engineer - Remote / Telecommute
United States
Full-time
Remote
Senior Level
5+ years expCynet Systems is seeking a Senior Clarity PPM Techno Functional Support Engineer to support and enhance a significant Project and Portfolio Management application. The role involves providing high-quality technical and end-user support while contributing to the stability and continuous improvement of the Clarity PPM environment.
EmploymentRecruitingStaffing Agency
Responsibilities
Integrate with and contribute to an established application and PMO tools support team
Provide technical and functional application and subject matter expertise for Clarity PPM
Architect, recommend, and design system solutions that meet customer requirements, and manage their implementation
Configure and customize Clarity PPM components including objects, portlets, process workflows, and lookups
Manage technical aspects of Clarity PPM upgrades including research, testing, troubleshooting, documentation, and implementation
Support development of training materials for end users
Provide Clarity PPM support and training for users across various roles
Support building, deploying, and communicating changes through eLearning tools
Communicate effectively with colleagues and partners across the organization
Represent end-user interests when implementing functional changes
Monitor support queues and work directly with users on Clarity issues
Support the needs of the Clarity community at an enterprise level
Maintain and update an internal Clarity information site with resources and training materials
Participate in system updates and upgrades including test script development, execution, and UAT coordination
Qualification
Required
Ability to troubleshoot and problem-solve application issues independently
Strong customer-facing and communication skills
Ability to work effectively with global teams and stakeholders
Ability to manage multiple tasks and responsibilities in a dynamic environment
Self-starter with strong attention to detail and a proactive approach
5+ years of experience managing Clarity at a technical level, leading upgrades, and performing system troubleshooting
Experience with Clarity PPM 16.3x
Experience with Clarity PPM New UI
In-depth experience developing and fine-tuning MS SQL queries and working with Clarity PPM Entity Relationship Diagrams
Experience designing and developing Clarity PPM portlets with advanced NSQL queries
Experience developing processes in Clarity PPM using GEL scripts
Knowledge of Clarity PPM Web Services/XOG and Java for integrations
Hands-on experience with implementations, requirements gathering, analysis, design, configuration, and testing
Strong skills with Microsoft Office, MS Teams, MS SharePoint, and MS Project
Excellent troubleshooting and analytical skills
Strong written and verbal communication skills
Strong analytical and problem-solving skills
Strong communication and documentation skills
Advanced proficiency in MS Excel and other productivity tools
Preferred
Bachelor's degree in Computer Science or a similar field preferred
ITIL Foundations v4 within 180 days preferred
Ability to collaborate effectively with cross-functional teams
Ability to adapt to evolving technology and business needs
Company
Cynet Systems
Headquartered in Washington DC Metro Area, Cynet Systems is a top talent supplier for companies across North America.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashwani (Ash) M.
Partner and Co-CEO
Nikhil "Nick" Budhiraja
Founder / Co-CEO
Company data provided by crunchbase