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Goodwill Central Oklahoma · 13 hours ago

E-Commerce Customer Service Specialist

2016 Suite-A NW 39th street Oklahoma City, OK, 73118

Full-time

Onsite

New Grad, Entry Level

$13.25/hr - $13.25/hr

0+ years exp

Goodwill Central Oklahoma is seeking an E-commerce Customer Service Specialist to respond to customer inquiries and manage the local pick up process for items. The role involves maintaining a positive work environment and adhering to safety policies while ensuring customer satisfaction through effective communication and organization.

Janitorial ServiceSecurityTraining

Responsibilities

Reviews and responds to all customer inquiries within 1 business day

Prepares items for pick up that the customer elected to pick up locally or were designated as local pick up only when listed on the site

Maintain log of all items signed for as local pick up

Follows all policies and procedures established by shopgoodwill.com and by Goodwill Central Oklahoma

Assists in maintaining overall E-commerce department appearance, including cleanliness of facility and housekeeping to Agency standards

Maintains a positive work environment by behaving and communicating in a positive manner with co-workers and the management team

Attend all meetings and training as required by the organization

Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately

Perform other duties and projects as required by management

Qualification

Customer service experienceMicrosoft Office proficiencyBilingualAttention to detailOrganizational skillsVerbal communicationWritten communicationTime managementProblem-solving skillsInterpersonal skills