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Altair Global · 12 hours ago

Customer Experience Consultant

Frisco, Texas, United States

Full-time

Onsite

Entry Level

1+ years exp

Altair Global is a company specializing in Global Mobility services, and they are seeking a Customer Experience Consultant. The role involves providing a positive customer experience by managing relocation programs and serving as a primary point of contact between customers and service partners.

AutomotiveCrowdfundingInsurance

Responsibilities

Responsible for providing a positive customer experience, using X-check/survey scores from customer feedback as a measurable factor of performance

Responsible for a caseload of files on programs/clients excluding home sale benefits

Learn and understand assigned clients’ relocation programs including all policies, processes, and practices (typically these are established Altair clients with well-defined policies and limited services)

Communicate the relocation road map, providing a comprehensive explanation of the relocation process, policies, and practices to the customer

Knowledgeable about Altair service partners; serve as a primary point of responsibility and coordination between service partners and customer

Manage all data pertinent to each customer’s relocation file, document all relocation activities and transactions in the appropriate Altair information system

Understand and manage costs connected to relocation deliverables by using a consultative approach to maximize the full intent of the benefit while minimizing expenses

Understand and manage data by using appropriate reporting tools

Direct day-to-day activities for assigned Associate, as appropriate