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Clin-Path Associates, PLC · 1 day ago

Full Time - Sales & Marketing Manager

Tempe, AZ

Full-time

Onsite

Mid, Senior Level

Clin-Path Associates, PLC is seeking a Sales & Marketing Manager who will oversee the Client Services department and enhance opportunities with existing clients while promoting new product lines. This role involves improving client experiences and working closely with the COO and other team members to develop business opportunities and maintain strong professional relationships with clients.

Health CareHospitalMedical

Responsibilities

Oversight of the Client Services department, including working with Client Services Supervisor to manage support personnel and daily workflow

Assist with training new Client Services employees and working with Client Services Supervisor in handling personnel issues and carrying out annual performance evaluations for direct reports

Oversees updating, maintaining and reviewing enhancements for client database (Novopath)

Oversees all client interface/EMR and other client projects from cradle to grave

Work directly with the COO to promote sales to current and potential clients

Investigating and presenting all potential product lines and business development opportunities to management

Presenting all new lines of business, product lines, and process changes to clients

Work with the COO to promote sales to current and potential clients

Interface with Lab Administration for potential workflow issues involving clients

Effectively manage and delegate projects

Prepare monthly reports and presentations for QA, Customer Satisfaction and new product development

Create and maintain customer and staff training documents related to database usage (both LIS and WEB portals)

New client in-service of pathology lab services to ensure smooth transition

Works closely with the COO and Marketing Director on off-site customer service calls

Establish effective documentation of customer service calls and any customer service issues

Earn and maintain client respect and confidence as a trusted liaison from laboratory to client

Responds to the needs and questions of clients by providing strong communication skills and effective problem solving to meet both client and laboratory needs

Develop and maintain strong relationships with clients, understanding their needs and expectations

Trains new employees and carries out annual performance evaluations for direct reports

Knowledge of HIPAA rules and regulations

Self motivated

Address client inquiries and concerns promptly, providing accurate and detailed information about testing procedures, turnaround times, and result interpretations

Resolve any issues that arise in a timely and effective manner, ensuring client satisfaction and retention

Identify opportunities to enhance client and operational processes, contributing to the overall growth and efficiency of the laboratory

Performs any/all other duties as assigned

Qualification

Client relationship managementSalesBusiness developmentHIPAACRM software proficiencyMicrosoft Office 365Exceptional customer serviceCommunication skillsProblem-solving abilitiesOrganizational skillsTeam collaboration

Required

High School Diploma required

Proven experience in client relationship management, sales and business development, preferably within a medical or pathology laboratory setting

Strong communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical audiences

Exceptional customer service orientation and problem-solving abilities

Knowledge of laboratory testing processes, terminology, and quality control measures

Familiarity with relevant regulations and compliance standards (e.g., CLIA, HIPAA)

Proficiency in using customer relationship management (CRM) software and Microsoft Office 365

Strong organizational skills and attention to detail

Ability to work collaboratively in a team environment and independently when needed

Must have excellent customer service skills

Must be able to lift 30 Lbs

Must be able to work in a laboratory setting

Preferred

Bachelor's degree in a related field highly preferred (e.g., Medical Laboratory Science, Healthcare Administration, Business Management, Sales and Marketing)