cFocus Software Incorporated · 2 days ago
Navy - Technical Support Specialist - Secret Clearance Required
United States
Full-time
Remote
Entry, Mid Level
2+ years expcFocus Software seeks a Technical Support Specialist to join our program supporting the Department of Defense (DoD). This position requires the ability to obtain a Secret clearance and involves providing technical support and service delivery within IT environments.
ChatbotGovernmentInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Risk management processes (assessment and mitigation)
Incident data analysis and trend identification
Service desk best practices
Customer service and communication skills
Technical training development and delivery
Incident tracking and solution database management
Trouble ticketing system utilization (incident, problem, event documentation)
Standard Operating Procedure (SOP) development and maintenance
Qualification
Required
B.S. Computer Science, Information Technology, or a related field
2+ years of DoD IT/Help Desk experience
Technical Proficiency: Computer networking concepts, protocols, and security methodologies
Technical Proficiency: System performance and availability monitoring
Technical Proficiency: Network access, identity, and access management (e.g., Public Key Infrastructure)
Technical Proficiency: Remote access technologies
Technical Proficiency: Systems administration concepts
Technical Proficiency: Common network tools (e.g., ping, traceroute, nslookup)
Technical Proficiency: Electronic device functionality (computers, network components, peripherals)
Technical Proficiency: Operating System command line execution (e.g., ipconfig, netstat)
Technical Proficiency: Cloud computing service and deployment models (SaaS, IaaS, PaaS)
Technical Proficiency: Network protocols (TCP/IP, DHCP, DNS)
Security Awareness: Cybersecurity principles, threats, and vulnerabilities
Security Awareness: National and international cybersecurity laws, regulations, and ethics
Security Awareness: Organizational IT user security policies (e.g., account management, access control)
Security Awareness: Data security standards (PII, PCI, PHI)
Security Awareness: Information classification, compromise procedures, and incident management processes
Support and Service Delivery: Risk management processes (assessment and mitigation)
Support and Service Delivery: Incident data analysis and trend identification
Support and Service Delivery: Service desk best practices
Support and Service Delivery: Customer service and communication skills
Support and Service Delivery: Technical training development and delivery
Support and Service Delivery: Incident tracking and solution database management
Support and Service Delivery: Trouble ticketing system utilization (incident, problem, event documentation)
Support and Service Delivery: Standard Operating Procedure (SOP) development and maintenance
Company
cFocus Software Incorporated
cFocus Software automates FedRAMP compliance and develops government chatbots for the Azure Government Cloud, Office 365, and SharePoint.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Manisha Griesinger, MPH, MSc
Program Manager | U.S. EPA Office of the Chief Financial Officer
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