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Boston Scientific · 3 days ago

Senior Product Complaint Analyst

Arden Hills, MN

Full-time

Hybrid

Mid, Senior Level

$70K/yr - $132K/yr

5+ years exp

Boston Scientific is a leader in medical science dedicated to solving important health industry challenges. The Senior Product Complaint Analyst role involves analyzing customer complaints to determine regulatory reportability and coordinating activities with internal and external stakeholders, ensuring adherence to Good Manufacturing Practices and regulatory requirements.

Health CareMedicalMedical Device

No H1B

Responsibilities

Applying clinical knowledge to review complaint communications and laboratory analysis to apply event coding, assess for regulatory compliance reportability, and potential impact to patient safety and business operations

Performs quality review and approval of records to ensure accuracy and compliance

Works independently guided by company policies, guidelines and procedures, receiving guidance on complex and unprecedented problems

Participate in onboarding, training, and continuous improvement initiatives

Provide constructive guidance and coaching to new or less experienced analysts, providing actionable feedback that supports skill development and builds confidence

Solves a range of problems of varying scope and complexity, generally applying existing solutions, while exercising autonomy or applying judgment based on experience to develop new solutions

Lead & create team engagement around continuous improvement goals for safety, quality, service, cost and space through the utilization of lean and operational excellence tools and best practices

Regularly participates in discussions and presentations in small meetings, logically presenting information to convey key messages

May lead small projects or project steps with manageable risks and resource requirements

Qualification

Medical device complaint processingRegulatory complianceSASPowerBITrackWiseCommunication skillsTime managementOrganizational abilitiesTeam playerSelf-motivated