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Inside Higher Ed · 1 day ago

Financial Aid Loan Coordinator

Macon, GA

Full-time

Onsite

Entry Level

2+ years exp

Middle Georgia State University (MGA) is a public institution dedicated to educating and graduating lifelong learners. The Financial Aid Loan Coordinator manages all aspects of the federal, state, and private student loan program, assists students in the loan process, and ensures compliance with guidelines.

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Responsibilities

Processes Federal, State and Private student loan applications by ensuring that loans certified are within Federal, State, and institutional guidelines. Certify all student loans through Banner system as well as send, receive, and load electronic files. Resolve all rejected files for loan certification and disbursement in a timely manner. Process all loan revision forms and all loan adjustments

Advise students, parents, and staff on general student loan policies and procedures. Reply to students' inquiries via phone, email, in person, or virtually

Assist students by explaining procedures required to complete all steps in the financial aid process including completing the FAFSA, accepting loans, completing Entrance, signing Master Promissory Notes, etc

Determine prior financial aid received at other institutions attended through the National Student Loan Data System (NSLDS) to ensure financial aid is awarded properly

Responsible for being the primary liaison with guarantee agencies, lenders, and student loan servicers

Performs exit interview sessions/mailings for withdrawn and graduating students. Coordinate outreach efforts for loan repayment

Plan, develop and implement comprehensive default prevention services for current and former students

Contribute to the university's initiative to lower the cohort default rate

Serve as back-up for file processing, customer service, and advising students when needed during peak times or as needed

Represent the Office of Student Financial Aid at internal and external events with students, staff, and community partners. Assist with open house, orientation, etc. as needed

Performs other related duties as assigned

Qualification

Ellucian BannerFederal Title IV knowledgeStudent information systemsAnalytical skillsOrganizational skillsCounseling skillsPublic speakingMulti-tasking abilitiesInterpersonal communication

Required

A bachelor's degree from an accredited institution of higher education is required

Availability to work evenings/weekends during peak periods

Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for two or more years