Adonis · 11 hours ago
Director, Customer Success
New York, NY
Full-time
Hybrid
Director/Executive
$170K/yr - $200K/yr
8+ years expAdonis is the leading AI Orchestration platform for healthcare payments, and they are seeking a new Director of Customer Success to lead their CS team across hospitals and health systems. This role involves strategic leadership and hands-on execution to ensure enterprise customer outcomes, implementation quality, and account growth.
Artificial Intelligence (AI)Health CareInformation TechnologySoftware
Responsibilities
Own enterprise customer outcomes across onboarding, adoption, expansion, and renewal
Partner with Executive Sponsors, VPs of Revenue Cycle, and operational leaders
Lead executive business reviews and long-range success planning
Build, mentor, and lead a high-performing Client Success team
Establish operating rhythms, playbooks, and performance standards
Coach on executive communication, RCM expertise, and value storytelling
Own implementation quality and outcomes for enterprise customers
Directly engage in complex or high-stakes implementations
Improve internal playbooks to accelerate time-to-value
Distill customer feedback to influence product and engineering priorities
Act as the voice of the customer internally
Drive NRR, logo retention, and expansion revenue
Identify new RCM use cases and AI workflow expansion opportunities
Act as a strategic RCM advisor, not just a product expert
Guide customers through change management and KPI improvement
Qualification
Required
8+ years experience with enterprise customers
Background in Healthcare SaaS and/or Revenue Cycle Management
Proven team leadership with hands-on execution
Strong analytical, communication, and storytelling skills
Benefits
Competitive Equity Packages
Employer paid medical insurance
Employer paid dental insurance
Employer paid vision insurance
Employer funded HSA
Parental Leave
Commuter Benefits
Office Lunches Everyday
Office Snacks
Generous PTO
Company
Adonis
Adonis is a revenue intelligence and automation platform built for healthcare that improve critical RCM outcomes.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$53.9MKey Investors
Point72 VenturesGeneral CatalystBling Capital
2024-06-25Series B· $31M
2023-05-17Series A· $17.3M
2022-10-14Seed· $5.6M
Leadership Team
Aman Magoon
Co-Founder & Chief Product Officer
Recent News
Morningstar.com
2025-11-27
2025-09-26
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