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Barnes & Noble College · 14 hours ago

Retail General Manager

US-NV-RENO

Full-time

Onsite

Mid, Senior Level

$60K/yr - $80K/yr

7+ years exp

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide, offering a unique retail environment focused on educational content and merchandise. The General Manager will oversee store operations, drive sales, and ensure exceptional customer service while building relationships within the campus community.

Retail

Responsibilities

Execute developed business strategies and identify opportunities drive sales, increase customer satisfaction, and expand store traffic

Strong delegation, follow up, and management skills to maintain outstanding visual merchandising standards, ensure availability of merchandise, maintain appropriate inventories, and complete projects in a deadline driven industry

Ensure high levels of customer satisfaction and sales through effective scheduling, talent acquisition, training, and development of store team members

Ability to identify creative solutions, learn independently, embrace change, and act as a change agent

Demonstrate a calm demeanor and manage issues appropriately and with respect, setting a positive example to the Store Team at all times

Analyze sales figures, interpret trends, and forecast future sales to manage all controllable costs and keep operations profitable

Ensure standards for quality, customer service, and health and safety are met by providing a safe and clean store environment and implementing loss prevention measures

Foster a fair and equitable workplace, encourage an environment where team members express their concerns and ideas

Provide feedback through counseling and appraisals; relate to others, build rapport, and work collaboratively with customers, campus partners, and the Store Team

Qualification

Retail managementCustomer serviceLeadership experienceFinancial principlesInterpersonal skillsBasic accountingProblem solvingCommunication skillsFlexibility

Required

7+ years' supervisory experience in a retail setting

Basic reading, writing and accounting skills

Excellent customer service and communication skills

Ability to work a flexible schedule including evenings, weekends, and holidays

Preferred

Graduate of the Best Seller Program

Bachelors in Business Administration or relevant field

Leadership experience to direct and develop a workforce of managers and sales associates

Strong interpersonal, communication, and problem solving skills to manage campus relationships and corporate initiatives while achieving customer sales and service goals

Familiarity with financial and customer service principles