Diversified · 1 day ago
AV Production Support Technician
Indianapolis, IN
Full-time
Onsite
Senior Level
$36/hr - $40/hr
5+ years expDiversified is seeking a skilled and reliable AV Production Support Technician to provide technical support for internal corporate events. The role involves setting up and operating AV equipment, troubleshooting issues during live events, and collaborating with various stakeholders to ensure seamless execution of events.
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Responsibilities
Set up, operate, and break down AV equipment for live and hybrid events
Provide technical support for video conferencing platforms (e.g., Zoom, Microsoft Teams, Webex)
Operate cameras, switchers, microphones, projectors, and audio mixers
Collaborate with internal stakeholders and external vendors to ensure seamless event execution
Troubleshoot AV issues in real-time during events
Maintain and inventory AV equipment
Support pre-event testing and rehearsals
Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems – including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment
Act as the liaison between the on-site team and Diversified Service management
Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms, and AV spaces
Support executive level meetings with tasks such as meeting start up, monitoring, and active troubleshooting
Oversee repair and service of all AV equipment while planning and implementing improvements in AV equipment. Act as the technical escalation point for all AV equipment and related issues
Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for end-users
Daily/weekly room sweep scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use
Biannual preventative maintenance of rooms at the designated client site
Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of AV/multi-media systems. Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity AV/multi-media systems
Interface with equipment manufacturers, developers, engineers, and project managers on the client’s behalf to provide resolutions for highly complex systems
Conduct safe and correct diagnosis of faults – including removal, repair, tests, implementation, and operation of all aspects of audio visual, video conference, display and presentation technologies. Manage the daily activities of configuration and operation of AV/multi-media systems
Participate in and drive continuous improvement activities across AV technologies and collaborate with client to improve/evolve technology solutions
Provide assistance to users in accessing, using, and diagnosing AV/multi-media systems
Track, update, and report on AV ticket issues and support requests – showing progress as reported issues transfer from initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical analytical data to meet measured client metrics
Interface with client executive and “C” level personnel in a highly professional manner
Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc
Collaborate with local Service management concerning actions, including but not limited to end-user provided training
Communicate effectively with clients to ensure that all technical issues are resolved promptly and satisfactorily
Participate, as needed, in Client escalations/analysis requests
Follow all safety procedures and always adhere to the customer's security and confidentiality policies
Communicate effectively with the client and Diversified remote team to inform the ticket resolution progress
Required to attend client team AV meetings regularly, and collaborate effectively with their internal AV engineering team
Ability to find creative in the moment solutions to break fix problems, so meetings can continue to operate while searching for a long term solution
Qualification
Required
HS Diploma/ GED
5+ years of experience in AV production and enterprise level AV support
CTS certification from AVIXA and/or manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.)
Proficiency with AV hardware (e.g., PTZ cameras, audio mixers, video switchers)
Experience with video conferencing platforms and streaming tools
Familiarity with corporate environments and executive-level support
Excellent communication and customer service skills
Experience with hybrid event platforms and webinar production
Knowledge of AV over IP systems and digital signage
Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling
Experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections
Competencies in Video Conferencing products (Cisco preference)
Competencies in QSC control systems (trouble shooting, basic communication concepts and protocols)
Competencies in Crestron and Extron control systems (trouble shooting, basic communication concepts and protocols)
Basic wiring skills
Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and event best practices
Experience with major industry manufacturers including QSC, Crestron, Extron, Cisco, Microsoft, Biamp, Shure, and/or Poly
Experience with Advanced AV Signal Flow Diagramming and Advanced Troubleshooting
Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems
General proficiency with computers and specialized software applications specific to the AV industry (i.e. Crestron; the use of programs such as MS Excel, Outlook, Project, Word)
Must present well as client facing and working with high level executives within high pressure meeting situations
Proactive personality when it comes to finding issues, staying busy, and supporting the onsite clients
If taking public transit, you will still be responsible for arriving at work at your designated start time. Ensure you have reliable backup transportation if necessary
Must be able to stand, kneel and/or crouch for long periods of time
Must be able to work in high places, as well as small, cramped places
Must be able to work in hot humid places, as well as cold places
Must be able to properly use hand/power tools, ladders, and subsequent safety equipment
Must be able to lift/maneuver up to 75 lbs, use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time
Must pass a background screen and drug test
Benefits
Multiple medical plan options to suit your family’s needs
Dental (including orthodontic coverage) and vision plans
Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401k with Employer Match
Paid Time Off and Paid Holidays
Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
Commuter Benefits
And much more
Company
Diversified
At Diversified, we leverage the best in technology and ongoing advisory services to transform businesses.
1001-5000 employees
H1B Sponsorship
Diversified has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
unknown2022-12-01Private Equity
2016-02-05Private Equity
Leadership Team
Fred D’Alessandro
Founder and CEO
John Beritzhoff
Vice President, Business Development
Recent News
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