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Coastal Horizons · 1 day ago

IT Support Specialist

Wilmington, NC

Full-time

Onsite

Entry Level

1+ years exp

Coastal Horizons Center, Inc. is a recognized leader in substance abuse, mental health, rape crisis, prevention and criminal justice services in southeastern North Carolina, and they are seeking an Information Technology Support Specialist. The role involves providing technical assistance and support for computer systems, hardware, and software, focusing on corporate applications and managing various technology projects to enhance operational efficiency.

CommunitiesEducationFamilyHealth CareNon ProfitSocial AssistanceSocial Impact

Responsibilities

Function as second level support for the EMR software and Office365 applications

Support all applications in the business

Manage interface projects, and miscellaneous technology projects that assist or improve the functioning of the operations of the treatment department

Assist and collaborate with report development as needed

Escalate and track problems that require cloud vendors to resolve

Monitor the help desk queue for all customer technical support issues

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

Respond to queries either in person or over the phone

Respond to email messages for customers seeking help

Ask questions to determine nature of problem

Walk customer through problem-solving process

Qualification

EMR software supportOffice365 applicationsComputer repairSoftware systems supportInformation management systemsTechnical assistanceProblem-solving

Required

Associates degree/Technical School degree in software/hardware support area minimum, with combined education and experience minimum, or BS degree in Computer Science, Information Systems, or software vendor certification (Microsoft, Oracle, etc.)

1-3 years of experience with computer repair, maintenance, software systems support, and information management systems